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Missing bank card

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  • 30-08-2016 10:03am
    #1
    Tilly
    Closed Accounts Posts: 1,987 ✭✭✭


    Good Morning

    I wasnt able to make online purchases last week due to my debit card expiring at the end of Sept. I rang BOI and was informed a card was on the way to me. This was last Wednesday and still no sign of it. I really need the new card ASAP, can someone please look into this for me.

    Thanks. 


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    #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Tilly wrote: »
    Good Morning

    I wasnt able to make online purchases last week due to my debit card expiring at the end of Sept. I rang BOI and was informed a card was on the way to me. This was last Wednesday and still no sign of it. I really need the new card ASAP, can someone please look into this for me.

    Thanks. 
    Good morning Tilly,

    Thank you for contacting us here on Boards.ie.

    A new Visa debit card will generally take 5-7days to arrive at your statement address.

    If you want to follow up on this and ensure the card was sent to you it will be necessary to call BOI Direct on 0818365365 a representative with account access will be happy to assist you.

    Representatives are available Monday-Friday 8am-midnight, 9am-6pm weekends and bank holidays.

    Thanks,
    Tara C


  • Options
    #3
    Tilly
    Closed Accounts Posts: 1,987 ✭✭✭Tilly


    I still dont have it. It's really not acceptable to have to wait this long. I cannot buy anything online without this and have been waiting over a week for it! I'm extremely annoyed with BOI over this, it's very unprofessional. 


  • Options
    #4
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Tilly wrote: »
    I still dont have it. It's really not acceptable to have to wait this long. I cannot buy anything online without this and have been waiting over a week for it! I'm extremely annoyed with BOI over this, it's very unprofessional. 
    Good afternoon Tilly,

    As we have no account access here we’d be unable to check this here.

    If you call BOI Direct on 0818365365 a representative with account access will be happy to check this for you.
    Representatives are available Monday-Friday 8am-midnight, 9am-6pm weekends and bank holidays.

    Thank you,

    Tara C


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