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Broadband Activation

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  • 31-08-2016 2:28pm
    #1
    shinobi2600
    Registered Users Posts: 58 ✭✭


    Hi,

    I received my router for my broadband (ADSL Up to 24meg) last Monday (22nd August) but my broadband has yet to be activated. I was told to wait till Monday this week (29th August) and nothing had changed. On the 30th my query was raised to "Tier 2" and I was told I would get a callback within 24 hours.

    Today now after 24 hours I still don't even have a date of when my broadband will be activated and am been told to wait another 48 hours for a callback for someone to tell me when maybe my broadband might be activated.

    Can someone just give me a date or arrange some type of appointment for my broadband to be activated please?


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  • Options
    #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    shinobi2600 wrote: »
    Hi,

    I received my router for my broadband (ADSL Up to 24meg) last Monday (22nd August) but my broadband has yet to be activated. I was told to wait till Monday this week (29th August) and nothing had changed. On the 30th my query was raised to "Tier 2" and I was told I would get a callback within 24 hours.

    Today now after 24 hours I still don't even have a date of when my broadband will be activated and am been told to wait another 48 hours for a callback for someone to tell me when maybe my broadband might be activated.

    Can someone just give me a date or arrange some type of appointment for my broadband to be activated please?
    Hi Shinobi2600,

    Thank you for getting in touch :) 

    I am extremely sorry to hear this has happened. I completely understand how frustrating this must be for you.

    Can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara


  • Options
    #3
    shinobi2600
    Registered Users Posts: 58 ✭✭shinobi2600


    PM sent


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    shinobi2600 wrote: »
    PM sent
    Thank you, 

    I am working through my PMs and will respond to you soon. 

    Kind Regards,
    Ciara


  • Options
    #5
    shinobi2600
    Registered Users Posts: 58 ✭✭shinobi2600


    Hi Ciara,

    Any update?


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    shinobi2600 wrote: »
    Hi Ciara,

    Any update?
    Apologies for the delay shinobi2600,
    Ciara will be with you soon.

    -Pamela 


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  • Options
    #7
    shinobi2600
    Registered Users Posts: 58 ✭✭shinobi2600


    FYI this is now resolved as had KN networks out who got me connected.


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    shinobi2600 wrote: »
    FYI this is now resolved as had KN networks out who got me connected.
    [font=Verdana, sans-serif]That's great to hear [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]shinobi2600,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]thanks for the update![/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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