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Carphone warehouse

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  • 31-08-2016 4:26pm
    #1
    avud
    Registered Users Posts: 121 ✭✭


    I bought a zagg screen over for my daughters I phone lasts Christmas in Carphone warehouse in October world Blanchardstown. Upon purchase her phone details were taken and we were told whenever a new screensaver was needed just call in to any Carphone warehouse outlet and it would be replaced. Today I went to the same outlet only to be told the old screensaver has also to be returned for them to be compensated. I WAS NOT informed this upon purchase and found the store attendants attitude dismissive on this issue. Can any Carphone warehouse rep look into this for me please.


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    #2
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    You could make a complaint to carphone warehouse that you were miss sold, but the time and effort it would take would be better spent contacting Zagg directly.

    If you fill out the your details on the site, what device, when you purchased etc they will post out the new one to you, with an envelope for you to return your damaged one to Co.Clare within 30 days. You just pay €3.99 for p&p.


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    #3
    Walter2016
    Closed Accounts Posts: 522 ✭✭✭Walter2016


    Let me get this right.

    You expect a retail store to give you a replacement product without giving them back the faulty one?


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    #4
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    avud wrote: »
    I bought a zagg screen over for my daughters I phone lasts Christmas in Carphone warehouse in October world Blanchardstown. Upon purchase her phone details were taken and we were told whenever a new screensaver was needed just call in to any Carphone warehouse outlet and it would be replaced. Today I went to the same outlet only to be told the old screensaver has also to be returned for them to be compensated. I WAS NOT informed this upon purchase and found the store attendants attitude dismissive on this issue. Can any Carphone warehouse rep look into this for me please.

    That's pretty normal. You bring back the damaged item, they REPLACE IT with an undamaged one. That's what replace means-in place of.
    It's not something that has to be spelled out and if you try to start fighting about it you're going to lose very fast.
    It's a basic rule.

    Also I'm not sure where you think the carphone warehouse reps are. Maybe you need to email them?


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