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Cancellation timelines

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  • 01-09-2016 2:40pm
    #1
    Tuesday_Girl
    Registered Users Posts: 388 ✭✭


    I cancelled my eir contract on 2 August and was advised that my service would be cancelled on Thu, 01 September 2016 (30 Days).

    Today I received an email saying the cancelation of my bundle with eir will commence 30 days from today.


    I've already moved house and have the equipment ready for pickup. I do not wish to be billed for another month of service, can you confirm that the service was cancelled yesterday?
     


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tuesday_Girl wrote: »
    I cancelled my eir contract on 2 August and was advised that my service would be cancelled on Thu, 01 September 2016 (30 Days).

    Today I received an email saying the cancelation of my bundle with eir will commence 30 days from today.


    I've already moved house and have the equipment ready for pickup. I do not wish to be billed for another month of service, can you confirm that the service was cancelled yesterday?
     
    Hi Tuesday_Girl,


    Thanks for getting in touch, the standard lead time for cancellation is 30 days from the date we have received your cancellation request. Please feel free to PM me your account number & I can check this for you.

    -Pamela 


  • Options
    #3
    Tuesday_Girl
    Registered Users Posts: 388 ✭✭Tuesday_Girl


    Eir: Pamela wrote: »
    Tuesday_Girl wrote: »
    I cancelled my eir contract on 2 August and was advised that my service would be cancelled on Thu, 01 September 2016 (30 Days).

    Today I received an email saying the cancelation of my bundle with eir will commence 30 days from today.


    I've already moved house and have the equipment ready for pickup. I do not wish to be billed for another month of service, can you confirm that the service was cancelled yesterday?
     
    Hi Tuesday_Girl,


    Thanks for getting in touch, the standard lead time for cancellation is 30 days from the date we have received your cancellation request. Please feel free to PM me your account number & I can check this for you.

    -Pamela 
    Hi Pamela,

    Despite confirmation from Eir that my cancellation had been processed I have been billed again today for the full monthly amount. Could you please look into this, I gave 30 days notice at the beginning of August and have returned all equipment. 

    Thanks


  • Options
    #4
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Hi there,

    Apologies for this. 

    I will request Pamela look into this & update you on this as soon as possible.

    Stacey


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