Credit Card Fraudulent Transaction

Bank of Ireland: Richard

lawlolawl wrote: »

Awesome, got a call from the credit card department just now with two transactions for around 400 quid on my back-up Mastercard that is literally just used for my Netflix sub and nothing else, the last time i would have entered the details anywhere would have been a couple of years ago for that Netflix sub. So that`s cancelled now and i have no cards at all and no way of accessing my money besides going in branch.

What is going on over there BoI?

Hi lawlolawl,

We are very sorry for any inconvenience you have encountered as a result of this.

We would not have the details of your individual case here; however, if you would like an update on the investigation, please call our card security team directly on 0035314885466.

Many thanks,
Richard

lawlolawl

Bank of Ireland: Richard wrote: »

lawlolawl wrote: »

Awesome, got a call from the credit card department just now with two transactions for around 400 quid on my back-up Mastercard that is literally just used for my Netflix sub and nothing else, the last time i would have entered the details anywhere would have been a couple of years ago for that Netflix sub. So that`s cancelled now and i have no cards at all and no way of accessing my money besides going in branch.

What is going on over there BoI?

Hi lawlolawl,

We are very sorry for any inconvenience you have encountered as a result of this.

We would not have the details of your individual case here; however, if you would like an update on the investigation, please call our card security team directly on 0035314885466.

Many thanks,
Richard

I'm just posting more to raise awareness with people who have cards with your bank.

Both of my cards details being stolen a day apart from each other when i barely use one card and the other isn't used for anything other than major corporations I've been using for years indicates that something is a tad off with the security on BoI's side.

Ally Dick

I wonder has there been a breach in New Delhi where a lot of the staff work ?

lawlolawl

Heading into the weekend and neither of my replacement cards has arrived yet and the post is already gone for today.

Less that 20 quid to my name until Monday when hopefully one of the cards will arrive so i can access my money. Sure hope i don't have any emergencies or anything at the weekend.

It's a shocking condemnation of your companies security when both of my cards details can be stolen and used a day apart. One with 250 quid stolen in 13 identical successive transactions in Bangladesh and i have to contact you about to draw your attention to it (how does that even happen?), the other with someone attempting to steal 400 quid off me on a barely used credit card that you managed to catch (well done!).

I have my current account, credit card and a couple of insurances policies with you as well as my mortgage but i'll be changing as many of them as possible because i don't trust you to keep either my personal information or money safe. I'm pretty much a life time customer of your bank but i will strongly advise anyone i know to have zero dealings with you because of your rank incompetence.

I presume you store customer details in a Notepad file on the Windows desktop called 'CUST_DETAILS.TXT'. I can't begin to explain how annoyed i am about all of this. It's pathetic.

Bank of Ireland: Richard

lawlolawl wrote: »

Heading into the weekend and neither of my replacement cards has arrived yet and the post is already gone for today.

Less that 20 quid to my name until Monday when hopefully one of the cards will arrive so i can access my money. Sure hope i don't have any emergencies or anything at the weekend.

It's a shocking condemnation of your companies security when both of my cards details can be stolen and used a day apart. One with 250 quid stolen in 13 identical successive transactions in Bangladesh and i have to contact you about to draw your attention to it (how does that even happen?), the other with someone attempting to steal 400 quid off me on a barely used credit card that you managed to catch (well done!).

I have my current account, credit card and a couple of insurances policies with you as well as my mortgage but i'll be changing as many of them as possible because i don't trust you to keep either my personal information or money safe. I'm pretty much a life time customer of your bank but i will strongly advise anyone i know to have zero dealings with you because of your rank incompetence.

I presume you store customer details in a Notepad file on the Windows desktop called 'CUST_DETAILS.TXT'. I can't begin to explain how annoyed i am about all of this. It's pathetic.

Good afternoon lawlolawl,

Thank you for taking the time to contact us here on Boards.

We can assure you that our customers' security is of the utmost importance to us. We do understand that having no cards over the weekend is a major inconvenience for you and we do apologise for that. New cards can take 5 - 7 working days to be with you in the post.

We are very sorry to hear that you are considering moving your accounts from us and we really do hope that you reconsider.

Thanks again for getting in touch,
Richard

lawlolawl

I see on my online banking this morning that the set of fraudulent transactions i reported on Tuesday have moved from 'transactions in progress' to 'completed transactions'. Oh, and i was charged for currency conversion on each separate transaction as well.

Is this normal or has your bank actually gone ahead and processed €250 of fraudulent transactions i reported 4 days ago?

Bank of Ireland: Elaine

lawlolawl wrote: »

I see on my online banking this morning that the set of fraudulent transactions i reported on Tuesday have moved from 'transactions in progress' to 'completed transactions'. Oh, and i was charged for currency conversion on each separate transaction as well.

Is this normal or has your bank actually gone ahead and processed €250 of fraudulent transactions i reported 4 days ago?

Good Morning Lawlolawl, 

Thank you for coming back to us here. 

Without account access we would be unable to clarify the reason for this. However; if you call 0818 365 365 / +35314044000 this morning a rep will be more than happy to look into this for you.

Thanks again, 
Elaine 

lawlolawl

I'm not asking for specifics. I'm asking if it is normal in a situation where your bank knows a set of transactions are fraudulent for them to be completed as normal anyway?

If you can't answer that simple a question then i fail to see the purpose of this forum other than a it being a means of providing people with the number to ring you on. That seems to be the answer to every query/problem in every thread on here.

Bank of Ireland: Elaine

lawlolawl wrote: »

I'm not asking for specifics. I'm asking if it is normal in a situation where your bank knows a set of transactions are fraudulent for them to be completed as normal anyway?

If you can't answer that simple a question then i fail to see the purpose of this forum other than a it being a means of providing people with the number to ring you on. That seems to be the answer to every query/problem in every thread on here.

Hi lawlolawl, 

Our Security team carry out full and complete investigations on every claim. As each and every case is different and without account access here, I'm afraid it would be impossible for us to clarify why this has happened. However; if you call our team on the number provided a rep will be more than happy to explain why this has happened on your specific account. 

Thanks again and I'm sorry that we could not provide further clarification here. 

Elaine 

RossieMan

With 2 credit cards taken, I'd be more worried about your computer. Have you checked for viruses/Trojans?

Boi are as much use now as a paper towel after a shower.

lawlolawl

RossieMan wrote: »

With 2 credit cards taken, I'd be more worried about your computer. Have you checked for viruses/Trojans?

Boi are as much use now as a paper towel after a shower.

I'm fairly tech savvy and have been using online shopping pretty much since it became a thing so i know what to look out for, my computer is protected against viruses/malware/etc, no accounts for anything else i use on my computer have had any attempts made to access them and as i said, one card was only used once to set up a Netflix sub months ago. I'm certain the problem isn't on my side.

The only problem is with the two pieces of plastic with the words: 'Bank of Ireland' on them. I agree with your sentiment that this bank are a joke when something goes wrong.

RossieMan

Have you ran malware bytes on it recently?

More so for your own benefit, I actually feel sorry for the staff who control these boards accounts. They have no powers and it should just be an automated reply to contact the phone at this stage.

lawlolawl

RossieMan wrote: »

Have you ran malware bytes on it recently?

Twice in the past week. One regular scan that i do weekly anyway and another one for safety after all this nonsense happened. Not a dickie bird on either.

H3llR4iser

Just chiming in to say I had two cards compromised in 4 months, not with AIB but a different bank. Same scenario - no unusual uses, no new places/websites I used them on; I am a software engineer so I know my way around computers, I can say without doubt I had/have no breaches there; Yet, after the first card was compromised in July, I wiped out all my PCs, my phone, tablet and whatever else.

It does sound to me like there's some major data leak somewhere, most likely not with the banks themselves but some providers/service(s) they use. You might want to run a full investigation, folks.

RossieMan

Or a company that some of you have used, more likely.

RossieMan

Or a company that some of you have used, more likely.

H3llR4iser

Wow, 5 times...I'm not the only one having some issues with Boards.ie today

I've cross referenced, I haven't been using the same companies around both frauds - except for one thing, the Leap Card top-up app, which would also be one of my prime suspects.

SgtBob

Huh, Just found this thread today. I too got hit with a €295.05 transaction on 01-Sep from "Jewjmc
shen zhen shi gua".

Bank of Ireland: Nicola

SgtBob wrote: »

Huh, Just found this thread today. I too got hit with a €295.05 transaction on 01-Sep from "Jewjmc
shen zhen shi gua".

Hi SgtBob, thanks for getting in touch and I'm sorry to hear this.

Please can I ask you to call 0818 365 365 (press option 1 followed by 2 on the menu) we'll need to arrange for your card to be cancelled and we can begin a fraud investigation into this transaction for you.

Thanks
Nicola 

Bank of Ireland: Nicola

H3llR4iser wrote: »

Just chiming in to say I had two cards compromised in 4 months, not with AIB but a different bank. Same scenario - no unusual uses, no new places/websites I used them on; I am a software engineer so I know my way around computers, I can say without doubt I had/have no breaches there; Yet, after the first card was compromised in July, I wiped out all my PCs, my phone, tablet and whatever else.

It does sound to me like there's some major data leak somewhere, most likely not with the banks themselves but some providers/service(s) they use. You might want to run a full investigation, folks.

Hi H3llR4iser, can you let me know if you're a Bank of Ireland customer?

Thanks
Nicola 

H3llR4iser

Bank of Ireland: Nicola wrote: »

H3llR4iser wrote: »

Just chiming in to say I had two cards compromised in 4 months, not with AIB but a different bank. Same scenario - no unusual uses, no new places/websites I used them on; I am a software engineer so I know my way around computers, I can say without doubt I had/have no breaches there; Yet, after the first card was compromised in July, I wiped out all my PCs, my phone, tablet and whatever else.

It does sound to me like there's some major data leak somewhere, most likely not with the banks themselves but some providers/service(s) they use. You might want to run a full investigation, folks.

Hi H3llR4iser, can you let me know if you're a Bank of Ireland customer?

Thanks
Nicola 

I'm not a BOI customer Nicola, just trying to say that this issue with debit cards seems to be happening, in recent months, across all banks in Ireland - the most recent fraudolent transaction someone attempted on my own card had an Irish delivery address for the ordered goods. This would suggest to me that the issue is very much an Irish one - a data leak/breach somewhere, possibly.

maryamc63

hi  We had fraud perpetuated on our account, and despite alerting BOI last Friday, and being given  a case id number, no one has got back to me. I called them today and was told all they can is email the team and 'usually by the second email, they respond'. It doesn't help that the bank statements don't tell me who the payments were made too, so I can't even chase up myself. Any advice on how to get this bank to respond in a timely manner would be great. thanks.

Bank of Ireland: Evie

maryamc63 wrote: »

hi  We had fraud perpetuated on our account, and despite alerting BOI last Friday, and being given  a case id number, no one has got back to me. I called them today and was told all they can is email the team and 'usually by the second email, they respond'. It doesn't help that the bank statements don't tell me who the payments were made too, so I can't even chase up myself. Any advice on how to get this bank to respond in a timely manner would be great. thanks.

Good Morning maryamc63, 

Thanks for contacting us here on Boards.ie, I apologise you have not received any contact from this team. If you would like to PM me your details I will arrange a call to you. Please click on the link below my name to do this.

Thanks, 

Evie