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Text message re High Usage

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  • 05-09-2016 10:19am
    #1
    jmark
    Registered Users Posts: 121 ✭✭


    Hi there 

    Please see attached screenshot of three text messages arrived this morning.

    I would dismiss it as scam since I am with Vodafone, not Eir, but for the fact that I only changed last month, but want to make sure I'm not being double billed by Eir.

    Can you confirm this this is bogus please?

    Thanks 

    Mark


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jmark wrote: »
    Hi there 

    Please see attached screenshot of three text messages arrived this morning.

    I would dismiss it as scam since I am with Vodafone, not Eir, but for the fact that I only changed last month, but want to make sure I'm not being double billed by Eir.

    Can you confirm this this is bogus please?

    Thanks 

    Mark
    Hi jmark,


    Can you PM me your account number and I will check this.

    -Pamela 


  • Options
    #3
    looksee
    Registered Users Posts: 28,528 ✭✭✭✭looksee


    There have been a good few queries about this, but while it is probably not bogus - eir are sending them out - they are doing it very indiscriminately to people who have dd accounts, who have never had issues with their accounts etc. If there is no way to respond it is not likely to be a scam, there would be no point. You can ignore it though unless you have some sort of account that could go over normal levels. 

    Its just a minor irritation that they should tidy up. I got one when I had had a bereavement and a LOT of phone calls had been made. I have been paying by direct debit for the last - almost - 40 years and have never had an issue with payments.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    looksee wrote: »
    There have been a good few queries about this, but while it is probably not bogus - eir are sending them out - they are doing it very indiscriminately to people who have dd accounts, who have never had issues with their accounts etc. If there is no way to respond it is not likely to be a scam, there would be no point. You can ignore it though unless you have some sort of account that could go over normal levels. 

    Its just a minor irritation that they should tidy up. I got one when I had had a bereavement and a LOT of phone calls had been made. I have been paying by direct debit for the last - almost - 40 years and have never had an issue with payments.
    Hi  looksee,


    Are you still receiving this message?

    -Pamela 


  • Options
    #5
    looksee
    Registered Users Posts: 28,528 ✭✭✭✭looksee


    Eir: Pamela wrote: »
    looksee wrote: »
    There have been a good few queries about this, but while it is probably not bogus - eir are sending them out - they are doing it very indiscriminately to people who have dd accounts, who have never had issues with their accounts etc. If there is no way to respond it is not likely to be a scam, there would be no point. You can ignore it though unless you have some sort of account that could go over normal levels. 

    Its just a minor irritation that they should tidy up. I got one when I had had a bereavement and a LOT of phone calls had been made. I have been paying by direct debit for the last - almost - 40 years and have never had an issue with payments.
    Hi  looksee,


    Are you still receiving this message?

    -Pamela 
    No, I think I only had two, the last one was a couple of months ago. 


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    looksee wrote: »
    Eir: Pamela wrote: »
    looksee wrote: »
    There have been a good few queries about this, but while it is probably not bogus - eir are sending them out - they are doing it very indiscriminately to people who have dd accounts, who have never had issues with their accounts etc. If there is no way to respond it is not likely to be a scam, there would be no point. You can ignore it though unless you have some sort of account that could go over normal levels. 

    Its just a minor irritation that they should tidy up. I got one when I had had a bereavement and a LOT of phone calls had been made. I have been paying by direct debit for the last - almost - 40 years and have never had an issue with payments.
    Hi  looksee,


    Are you still receiving this message?

    -Pamela 
    No, I think I only had two, the last one was a couple of months ago. 
    No problem looksee, please do let me know if you need any further assistance.


    -Pamela 


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  • Options
    #7
    jmark
    Registered Users Posts: 121 ✭✭jmark


    Just to finish off the story for anyone else who finds themselves in this position.

    In my case the texts were genuine, but mistaken. They were from Eir, but a substantial charge had been wrongly applied to my account. And an email arrived later in the day confirming this (incorrect) bill.

    Pamela, the Eir rep on here, sorted it all out - many thanks for your speedy help!

    I had been going to ignore the texts - thinking they were a scam given the anachronistic reference to Eircom - but glad I didn't.

    Thanks again Pamela

    Hope that helps someone else out...


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jmark wrote: »
    Just to finish off the story for anyone else who finds themselves in this position.

    In my case the texts were genuine, but mistaken. They were from Eir, but a substantial charge had been wrongly applied to my account. And an email arrived later in the day confirming this (incorrect) bill.

    Pamela, the Eir rep on here, sorted it all out - many thanks for your speedy help!

    I had been going to ignore the texts - thinking they were a scam given the anachronistic reference to Eircom - but glad I didn't.

    Thanks again Pamela

    Hope that helps someone else out...
    Thanks  jmark much appreciated. :D


    -Pamela 


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