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Credit Card Blocked / Receiving Security Messages

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  • 06-09-2016 12:58pm
    #1
    Matthijs
    Registered Users Posts: 54 ✭✭


    Hello,

    Why can I not make a payment with my BOI Credit Card?
    The amount I want to pay is less than I can spend, so what's the problem?
    I have no other payments pending or blocked amounts.

    I did receive a text from BOI CC Security asking me to verify if the amount I want to pay is a transaction appearing on the card????
    How can it even show up there (and it doesn't) if I can't even complete the transaction?

    I can't get through on your phonelines, please PM me, I want this solved today.


Comments

  • Options
    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Matthijs wrote: »
    Hello,

    Why can I not make a payment with my BOI Credit Card?
    The amount I want to pay is less than I can spend, so what's the problem?
    I have no other payments pending or blocked amounts.

    I did receive a text from BOI CC Security asking me to verify if the amount I want to pay is a transaction appearing on the card????
    How can it even show up there (and it doesn't) if I can't even complete the transaction?

    I can't get through on your phonelines, please PM me, I want this solved today.
    Hi Matthijs, thanks for getting in touch and sorry to hear you’re having difficulties using your card.
    Can you let me know if you've already followed the steps in the text that you received?
    Thanks
    Nicola


  • Options
    #3
    Matthijs
    Registered Users Posts: 54 ✭✭Matthijs


    Hi Nicola,

    No I have not, because I really don't know what option to choose would make sense.
    Choose MINE if genuine? Yes, that amount is genuine because I want to pay that amount, but it's confusing, since on the other hand it does not yet "appear" anywhere.

    So, BOI do see appear it somewhere...
    Why was I blocked from paying it then?
    This is security overreach.


  • Options
    #4
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    Hi Matthijs, 

    Thanks for your reply. 

    This transaction has been flagged by our Card Security Team and they are now asking you to confirm that you were the person that was trying to make this transaction. This is purely to protect the security of your account. 

    If you do recognise the transaction in the text message, please reply to our security team to confirm this and they will unflag this transaction on your card. 

    Thanks,

    Sharon


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