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4G coverage

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  • 06-09-2016 3:25pm
    #1
    boosabum
    Registered Users Posts: 461 ✭✭


    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 


  • Options
    #3
    boosabum
    Registered Users Posts: 461 ✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 


  • Options
    #5
    boosabum
    Registered Users Posts: 461 ✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Yes there is indeed [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend handset testing at this stage. You would need to try your sim in a different phone and this will determine if it is a handset issue. If you do not have a spare handset any of our eir Stores will be able to assist with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • Options
    #7
    boosabum
    Registered Users Posts: 461 ✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Yes there is indeed [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend handset testing at this stage. You would need to try your sim in a different phone and this will determine if it is a handset issue. If you do not have a spare handset any of our eir Stores will be able to assist with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    thanks


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Yes there is indeed [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend handset testing at this stage. You would need to try your sim in a different phone and this will determine if it is a handset issue. If you do not have a spare handset any of our eir Stores will be able to assist with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    thanks
    No problem  boosabum,


    -Pamela 


  • Options
    #9
    boosabum
    Registered Users Posts: 461 ✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Yes there is indeed [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend handset testing at this stage. You would need to try your sim in a different phone and this will determine if it is a handset issue. If you do not have a spare handset any of our eir Stores will be able to assist with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    thanks
    No problem  boosabum,


    -Pamela 
    I tested my card on 3 different handsets and the result is the same. No 4G coverage where it would be expected. This was also at one of the eir stores.
    I have been with eir for possibly 2 or more years on a sim free rolling one month contract. is it possible that i'm locked into a non 4G deal ?
    From my point, if i cant get resolution then i'll move to another provider  


  • Options
    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi, 

    Can't get any 4G coverage in Limerick although Eir are " [font=GT-Walsheim-Regular, Arial]#1 Network in Overall Network Performance in Limerick, as awarded by RootMetrics®"[/font]


    Phone is LTE enabled, do i need to change settings or is this a network issue ?
    Hi  boosabum,


    Thanks for getting in touch, I'm so sorry to hear this. Try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. 

    -Pamela 
    thanks, will do
    No problem boosabum, let me know how you get on.


    -Pamela 
    Hi Pamela,

    Unfortunately, i'm not having success. to be honest i only ever seem to get data transfer in H+ mode, the 3G doesn't seem to function either. Is there any way to know if this is a handset or network issue ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Yes there is indeed [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend handset testing at this stage. You would need to try your sim in a different phone and this will determine if it is a handset issue. If you do not have a spare handset any of our eir Stores will be able to assist with this. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    thanks
    No problem  boosabum,


    -Pamela 
    I tested my card on 3 different handsets and the result is the same. No 4G coverage where it would be expected. This was also at one of the eir stores.
    I have been with eir for possibly 2 or more years on a sim free rolling one month contract. is it possible that i'm locked into a non 4G deal ?
    From my point, if i cant get resolution then i'll move to another provider  
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]This is possible [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]boosabum,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]it could be your plan or a new sim may be required. [/font]
    [font=Verdana, sans-serif]Can you PM me your mobile number and pin and I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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