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I ordered Broadband on Tuesday 23rd August and still no sign of it due to a comedy of

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    #62
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    supremolad wrote: »
    Had similar issues with delays to my installation. Registered on August 10th, didnt get the broadband and tv installed until September 27th. Had multiple no-shows from technicians, and numerous phone calls and chats with Eir customer support staff which led nowhere.

    Eventually got sorted almost 6 weeks after initially registering, but only after I kicked up a big fuss. Eir is easily the worst company I have dealt with in Ireland. 

    The only reason I didn't pull the plug on them was because of their sports package of 6 channels which offer virtually everything I need. I would have stayed with Virgin Media otherwise.
    I'm so sorry to hear this supremolad.


    -Pamela 


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    #63
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    6 weeks after ordering it I finally got "broadband!!!"

    I have a lovely 'EIRCOM' modem as the newer ones don't work as well!

    So I just ran a speedtest...

    5687768408.png

    Remind me again how much a month this is costing me?!


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    #64
    TheKBizzle
    Moderators, Recreation & Hobbies Moderators Posts: 526 Mod ✭✭✭✭TheKBizzle


    We had sales guy call to our house and sign us up for fibre broadband on September 7th only for the engineer to call today for installation to tell us we are too far away by 400 metres from the exchange. What an absolute joke. I hope he got a good commission cause he signed up a load down our road whom will have the same news. 


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    #65
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    6 weeks after ordering it I finally got "broadband!!!"

    I have a lovely 'EIRCOM' modem as the newer ones don't work as well!

    So I just ran a speedtest...

    5687768408.png

    Remind me again how much a month this is costing me?!
    Glad to hear your broadband is now active bobbysands81, thanks for the update.


    -Pamela 


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    #66
    zulutango
    Registered Users Posts: 3,903 ✭✭✭zulutango


    ^^^^^^^

    That is hilarious 

    :pac:


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    #67
    johndoe99
    Registered Users Posts: 1,880 ✭✭✭johndoe99


    zulutango wrote: »
    ^^^^^^^

    That is hilarious 

    :pac:
    lol, you couldn't make this stuff up.


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    #68
    Seth Brundle
    Moderators, Politics Moderators Posts: 39,822 Mod ✭✭✭✭Seth Brundle


    Eir: Pamela wrote: »
    Glad to hear your broadband is now active bobbysands81, thanks for the update.


    -Pamela 
    Are you for real?
    He would be better off on dial up!


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    #69
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    Hey Pamela,

    How much a month am I paying for these speeds?

    5693505891.png


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    #70
    um7y1h83ge06nx
    Closed Accounts Posts: 5,029 ✭✭✭um7y1h83ge06nx


    This is one of the funniest threads I've seen in ages!

    Do you have any alternative providers OP? And is the speed just poor as you may be far from the exchange?


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    #71
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    Hey Pamela,

    How much a month am I paying for these speeds?

    5693505891.png
    Unfortaunly speeds are not guaranteed  bobbysands81.
    Have you contacted the technical team to troubleshoot this?


    -Pamela 


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    #72
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    This is it Pamela, my line has a capacity of 1mb so we're running close to capacity with those speeds.

    How much am I paying for those speeds?


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    #73
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    This is it Pamela, my line has a capacity of 1mb so we're running close to capacity with those speeds.

    How much am I paying for those speeds?
    [font=Verdana, sans-serif]I can understand your frustration bobbysands81 with receiving such low speeds however broadband is charged at a set bundle rate and not by the individual speeds each customer will receive. [/font]
    [font=Verdana, sans-serif]Unfortunately if your line capacity is 1mb we would be unable to increase this. If you are still within your 14 day cooling off period and wish to withdraw from service please feel free to PM me and I'll arrange this. [/font]
    [font=Verdana, sans-serif]Apologies I cannot assist you with this further.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #74
    vandriver
    Registered Users Posts: 3,462 ✭✭✭vandriver


    Were you told at any time in this whole long sorry saga,that your line would have a capacity of 1 mbps?


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    #75
    renov8
    Registered Users Posts: 52 ✭✭renov8


    I decided to read this thread cause I am also wading through the misery that is Eir customer support. If I was you, OP, I would be cancelling this immediately and not handing over any more money. Beware though, I cancelled my service within the 14 day cooling off period. That was 4 months ago and they have STILL not managed to process the cancellation. I can't get another provider until they process the cancellation and release the phone line so i've been using their service and ignoring their bills since early June. :pac: 

    By far and away the worst company I have ever dealt with.


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    #76
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    Thanks again Pamela but can you tell me how much a month I'm paying for this service?


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    #77
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    Pamela,

    Can you answer my query please as I need to know whether it's worth paying that amount for what is basically dial up speeds.

    Can you also let me know when my 14 day cooling off period ends?

    Thanks.


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    #78
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    Pamela,

    Can you answer my query please as I need to know whether it's worth paying that amount for what is basically dial up speeds.

    Can you also let me know when my 14 day cooling off period ends?

    Thanks.
    [font=Verdana, sans-serif]Apologies for the delays [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]bobbysands81,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]can you PM me your account number & I will check this. I'm afraid I no longer have your account information.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • Options
    #79
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    I'm trying to pm you Pamela but can't for some reason.


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    #80
    Seth Brundle
    Moderators, Politics Moderators Posts: 39,822 Mod ✭✭✭✭Seth Brundle


    bobbysands81 wrote: »
    I'm trying to pm you Pamela but can't for some reason.
    You've been blocked until your 14 day cooling off period expires :)


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    #81
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    I'm trying to pm you Pamela but can't for some reason.
    [font=Verdana, sans-serif]What error message are you receiving [/font][font=Verdana, sans-serif]bobbysands81?[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I am receiving PM's so there should be no issue.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


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    #82
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    I click on your name and it doesn't direct me to allow me to contact you by pm.


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    #83
    bobbysands81
    Registered Users Posts: 7,211 ✭✭✭bobbysands81


    I'm on honeymoon so it's a bit annoying to be trying to still sort this issue.


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    #84
    Seth Brundle
    Moderators, Politics Moderators Posts: 39,822 Mod ✭✭✭✭Seth Brundle


    bobbysands81 wrote: »
    I'm on honeymoon so it's a bit annoying to be trying to still sort this issue.
    Congrats!


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    #85
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    bobbysands81 wrote: »
    I'm on honeymoon so it's a bit annoying to be trying to still sort this issue.
     
    [font=Verdana, sans-serif]I have sent you a PM [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]bobbysands81.[/font][font=Verdana, sans-serif] [/font]


    [font=Verdana, sans-serif]Congratulations :D, I agree it’s definitely not something you want to worry about on your honeymoon. [/font]
    [font=Verdana, sans-serif]Just let me know what you would like me to do & I'll follow it up for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela[/font]

     


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