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Refund of unused Supercare

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  • 09-09-2016 10:53am
    #1
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭


    I purchased Supercare with an Onkyo amp back in September 2011. I didn't make any claim and I see that the certificate states that I can now get a refund of the Supercare cost. How do I go about claiming the refund?

    Thanks.


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    I purchased Supercare with an Onkyo amp back in September 2011. I didn't make any claim and I see that the certificate states that I can now get a refund of the Supercare cost. How do I go about claiming the refund?

    Thanks.
    Hi selfbuilder1,

    What Onkyo amp was it? Do you still have your supercare certificate? If you would like to post it back to us we can send you a cheque for the amount, provided it hasn't been used.

    If you post it to:
    7 Smithfield Square North
    Belfast
    BT1 1FN

    Many thanks

    David


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    #3
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Self.

    you can even just mail us a scan or the date of purchase etc and your contact details and we will get it sorted for you - once you reclaim it within 30(ish) days of the end of the warranty we will refund it no problem,

    Thanks again and keep us posted :)

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #4
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Self.

    you can even just mail us a scan or the date of purchase etc and your contact details and we will get it sorted for you - once you reclaim it within 30(ish) days of the end of the warranty we will refund it no problem,

    Thanks again and keep us posted :)

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #5
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Richersounds.ie: John wrote: »
    Self.

    you can even just mail us a scan or the date of purchase etc and your contact details and we will get it sorted for you - once you reclaim it within 30(ish) days of the end of the warranty we will refund it no problem,

    Thanks again and keep us posted :)

    ATVB,

    John Mc & Crew
    Thanks John I have emailed the scan of the certificate and receipt to your email.


  • Options
    #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Richersounds.ie: John wrote: »
    Self.

    you can even just mail us a scan or the date of purchase etc and your contact details and we will get it sorted for you - once you reclaim it within 30(ish) days of the end of the warranty we will refund it no problem,

    Thanks again and keep us posted :)

    ATVB,

    John Mc & Crew
    Thanks John I have emailed the scan of the certificate and receipt to your email.
    Hey Selfbuilder1.

    Do you want to send the email to me here at the store also.
    Kenny@richersounds.ie


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    #7
    PCDub
    Registered Users Posts: 547 ✭✭✭PCDub


    I've heard it all now.


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    #8
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    PCDub wrote: »
    I've heard it all now.
    What have you heard?


  • Options
    #9
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Richersounds.ie: Kenny wrote: »
    selfbuilder1 wrote: »
    Richersounds.ie: John wrote: »
    Self.

    you can even just mail us a scan or the date of purchase etc and your contact details and we will get it sorted for you - once you reclaim it within 30(ish) days of the end of the warranty we will refund it no problem,

    Thanks again and keep us posted :)

    ATVB,

    John Mc & Crew
    Thanks John I have emailed the scan of the certificate and receipt to your email.
    Hey Selfbuilder1.

    Do you want to send the email to me here at the store also.
    Kenny@richersounds.ie
    Thanks Kenny I will forward the email to you also.


  • Options
    #10
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    PCDub wrote: »
    I've heard it all now.
    PC, I know you are a great Customer- maybe you posted this in error?

    We refund all 'unused hifi 5 & 6 year Supercares on application which were paid for within a 1 month window ?

    Keep us posted if we can assist,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #11
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    Mod Comment


    PCDub,

    As a regular here I'm assuming that this is a mis-placed post, as you know input or comments on other Boardies queries to Richersounds are not appropriate on this forum, as per Charter - feel free to pm me if that would help.

    All,

    Please do not post on this thread which is for discussion between the OP and RS. If you have any queries of your own, you are very welcome to open a new thread for your query.

    Thanks,

    Ritz.


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    #12
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Hi folks,

    Just wondering if theres any update on this?

    Thanks.


  • Options
    #13
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Hi folks,

    Just wondering if theres any update on this?

    Thanks.
    Hey Selfbuilder1.

    If you want to forward the email to myself. Kenny@richersounds.ie I can take a look at it.

    John has been flat out lately.

    Thanks.


  • Options
    #14
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Richersounds.ie: Kenny wrote: »
    selfbuilder1 wrote: »
    Hi folks,

    Just wondering if theres any update on this?

    Thanks.
    Hey Selfbuilder1.

    If you want to forward the email to myself. Kenny@richersounds.ie I can take a look at it.

    John has been flat out lately.

    Thanks.
    Email sent to you again Kenny.

    Thanks.


  • Options
    #15
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Richersounds.ie: Kenny wrote: »
    selfbuilder1 wrote: »
    Hi folks,

    Just wondering if theres any update on this?

    Thanks.
    Hey Selfbuilder1.

    If you want to forward the email to myself. Kenny@richersounds.ie I can take a look at it.

    John has been flat out lately.

    Thanks.
    Email sent to you again Kenny.

    Thanks.
    Cheers Selfbuilder1.

    I'll get this looked after today for you.


  • Options
    #16
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Hey Selfbuilder1.

    I have arranged for a cheque to be posted out to you, so hopefully it should not be too long.


  • Options
    #17
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Cheers thanks for your help.


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    #18
    Richersounds.ie: Brian
    Company Representative Posts: 1,025 ✭✭✭Richersounds.ie: Brian


    selfbuilder1 wrote: »
    Cheers thanks for your help.
    No probs, anything else you need, just drop us a post/PM

    Cheers
    Brian


  • Options
    #19
    selfbuilder1
    Registered Users Posts: 656 ✭✭✭selfbuilder1


    Richersounds.ie: Brian wrote: »
    selfbuilder1 wrote: »
    Cheers thanks for your help.
    No probs, anything else you need, just drop us a post/PM

    Cheers
    Brian
    Sorry I missed your call Brian you can give me a call anytime on Saturday.

    Thanks.


  • Options
    #20
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Richersounds.ie: Brian wrote: »
    selfbuilder1 wrote: »
    Cheers thanks for your help.
    No probs, anything else you need, just drop us a post/PM

    Cheers
    Brian
    Sorry I missed your call Brian you can give me a call anytime on Saturday.

    Thanks.
    Hey Selfbuilder1.

    Brian is off today so if there is anything I can help with please let me know.


  • Options
    #21
    Richersounds.ie: Brian
    Company Representative Posts: 1,025 ✭✭✭Richersounds.ie: Brian


    selfbuilder1 wrote: »
    Richersounds.ie: Brian wrote: »
    selfbuilder1 wrote: »
    Cheers thanks for your help.
    No probs, anything else you need, just drop us a post/PM

    Cheers
    Brian
    Sorry I missed your call Brian you can give me a call anytime on Saturday.

    Thanks.
    PM'd you Selfbuilder1


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