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How can I speak to someone about a double charge to my business account

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  • 14-09-2016 1:28pm
    #1
    aosaigh
    Registered Users Posts: 27 ✭


    I believe I have been double charged for something on my business account. Who can I speak to about this? 


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    #2
    Bank of Ireland: Richard
    Closed Accounts Posts: 57 ✭✭Bank of Ireland: Richard


    aosaigh wrote: »
    I believe I have been double charged for something on my business account. Who can I speak to about this? 
    Good Afternoon aosaigh,

    Thank you for contacting us here on Boards.ie.

    Could I enquire about the type of transaction that is appearing twice on your business account. Is this a debit card transaction appearing twice or another type of transaction / payment?

    Thanks,

    Richard


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    #3
    aosaigh
    Registered Users Posts: 27 ✭aosaigh


    It was a online debit card purchase


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    #4
    Bank of Ireland: Richard
    Closed Accounts Posts: 57 ✭✭Bank of Ireland: Richard


    aosaigh wrote: »
    It was a online debit card purchase
    Hi again,

    A debit card transaction can temporarily appear twice on your account if it was cancelled or voided after we had authorised it. This can sometimes happen if the online payment process is not completed or there was a timeout during payment. In this instance, it can take up to five working days to correct on the system and for the duplicate transaction to be removed from your account.

    If you contact the company and they confirm that you have in fact been double charged by them, they can advise you on their refund procedure.

    Thanks,

    Richard


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