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Increase Fibre Speed Please

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  • 16-09-2016 10:50am
    #1
    TechnoFreek
    Registered Users Posts: 2,920 ✭✭✭


    Hi. Is it possible to bring my speed back up to the max my profile can handle please? It was at around 70mb but tech support dropped it to 50mb a while ago for testing purposes when I had an issue. All is resolved now but they forgot to put the speed back up. Thanks!


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    TechnoFreek wrote: »
    Hi. Is it possible to bring my speed back up to the max my profile can handle please? It was at around 70mb but tech support dropped it to 50mb a while ago for testing purposes when I had an issue. All is resolved now but they forgot to put the speed back up. Thanks!
    Hi  TechnoFreek,


    Thanks for getting in touch, our technical team will be able to arrange this for you.  You can contact them directly on 1890260260 or 1901 option 2.

    -Pamela 


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    #3
    TechnoFreek
    Registered Users Posts: 2,920 ✭✭✭TechnoFreek


    Pamela. Is there anything you can do for me here please? I'm trying to ring that number for the past few days but just end up on hold for ages due to call volumes.

    I just need my speed bumped back up to the max my line profile can handle which is 70mb I believe.

    Thanks


  • Options
    #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    TechnoFreek wrote: »
    Pamela. Is there anything you can do for me here please? I'm trying to ring that number for the past few days but just end up on hold for ages due to call volumes.

    I just need my speed bumped back up to the max my line profile can handle which is 70mb I believe.

    Thanks
    Hi TechnoFreek, 

    I am afraid we are unable to do that from here as this is not our area of expertise. You will need to contact our technical support team directly. Unfortunately, during busier periods our hold time may be longer than usual but as soon as an agent is available they will be with you. 

    Kind Regards, 
    Ciara


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