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IT Management training?
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17-09-2016 11:39am#1
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Hi all,
I've worked in IT for several years, and recently landed a job as an IT Manager. Being a techie, can anyone reccommend a training course specifically for newbie IT Managers? Anything from a few days to a part-time diploma considered.
TIA
Eoin
Have you a team of people to manage? There should be plenty of "How to be a manager" type training courses out there. I did one about 15 years ago as I found myself with a team to look after and while I had been an IT Manager of many years, I was the IT team. It was a 3 day job in a hotel in Naas, but they run these things all over the country. I think it was ran by the Irish Management Institute.
If it's not to manage a team, then I sort of just figured out the job as time went on (I suppose things were different back in the 90's). The only aspect of IT Management I found boring and tedious was budgeting - particularly with a shower of bean counters that did not like the word "contingency"
. I mean, you can't draft a plan for next year's Cap-Ex and Op-Ex in April and foresee every change or development without some degree of wiggle room. 0 -
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ItHurtsWhenIP wrote: »Have you a team of people to manage? There should be plenty of "How to be a manager" type training courses out there. I did one about 15 years ago as I found myself with a team to look after and while I had been an IT Manager of many years, I was the IT team. It was a 3 day job in a hotel in Naas, but they run these things all over the country. I think it was ran by the Irish Management Institute.
If it's not to manage a team, then I sort of just figured out the job as time went on (I suppose things were different back in the 90's). The only aspect of IT Management I found boring and tedious was budgeting - particularly with a shower of bean counters that did not like the word "contingency". I mean, you can't draft a plan for next year's Cap-Ex and Op-Ex in April and foresee every change or development without some degree of wiggle room.
Yes, I currently manage contractors to do the support role locally, but I hired a FTE who is starting soon and another who is starting shortly after. Looking to get approval for a Junior Support person too before end of year.
I'll check out IMI, thanks.0 -
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ItHurtsWhenIP wrote: »I will have to throw in that ITIL is anathema to a techie. It is the most horrid, boring shyte that ever walked this earth. I have ITILF (cos I thought it might be a good thing to have) and I can guarantee I will not go any further, because I want to enjoy doing my job. :eek:
I'm going to politely disagree, speaking as a techie
Badly-implemented ITIL is a nightmare. Well-implemented ITIL is only hated by the kind of techie who thinks that documentation, consistency of procedure, and properly managed change processes are obstacles to the job. I've worked with other techies who thought that technology rather than process was the solution to every problem and who thought that the place for technical documentation was in unmaintained ticket templates, and I have never found more dispiriting and frustrating work environments.
The key bit from my earlier post is seeing a good implementation of ITIL in action, because it helps relate the admittedly dry material to practical scenarios. A lot of it is obvious if you've worked in well-managed environments, but the number of badly-managed environments out there is staggering. Part of the reason it's resolutely not technical in its language is because the point is for the framework to also be applicable to everything else the business does, rather than having e.g. one change process for IT and another for business processes.0 -
I'm going to politely disagree, speaking as a techie
Badly-implemented ITIL is a nightmare. Well-implemented ITIL is only hated by the kind of techie who thinks that documentation, consistency of procedure, and properly managed change processes are obstacles to the job. I've worked with other techies who thought that technology rather than process was the solution to every problem and who thought that the place for technical documentation was in unmaintained ticket templates, and I have never found more dispiriting and frustrating work environments.
The key bit from my earlier post is seeing a good implementation of ITIL in action, because it helps relate some of admittedly dry material to practical scenarios.
Don't get me wrong - I do agree that ITIL really helps getting stuff properly organised and well documented. I worked for about 4 years in an environment that was half ITILed and it was frustrating as hell, because the ITIL part worked well, but the other half was a complete mess and trying to get those involved to change was nigh on impossible - "Sure it's worked fine like this for 15 years, why should we change." :mad:
I was more referring to the material in the training being utterly soul destroying to go through. I just couldn't go through it for the Intermediate levels. I've changed direction in my life anyway, so I don't need to worry about ITIL no more.0 -
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Fair enough
@ IP if you've never had to deal with budgets before and now will there is a two day course called finance for non finance managers which might be useful
or the OP?
I'd been doing budgeting for 20 years and am pretty good at it (IMHO).
It's just a boring and tedious job, which is not helped by bean counters who I have to keep justifying why I need contingencies to suit their timelines, when the tech industry changes monthly, prices change weekly and stuff breaks down daily. :rolleyes::eek: 0 -
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ItHurtsWhenIP wrote: »
or the OP?
I'd been doing budgeting for 20 years and am pretty good at it (IMHO).
It's just a boring and tedious job, which is not helped by bean counters who I have to keep justifying why I need contingencies to suit their timelines, when the tech industry changes monthly, prices change weekly and stuff breaks down daily. :rolleyes::eek:
I meant the op 0 -
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