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Dry cleaner damage

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  • 19-09-2016 11:31am
    #1
    223vmax
    Registered Users Posts: 475 ✭✭


    I brought a new suit not worn more than 3 times to a dry cleaner. On return the suit was damaged with what look like chemical burn holes. I returned to the cleaner with the suit and they said that it was normal wear and tear on the suit and they weren't to blame. However they said they'd take it back and send to place that originally did the cleaning and see what they thought.

    A few days later I get the suit back and it had been dry cleaned again and had even more holes in it than the time I brought it back. Again they said it wasn't their fault. I rang their head office to complain on 3 occasions and was told each time that I would get a call back. I never received it, in addition I've sent them 3 emails and not had a reply. I know I can take to small claims court but isn't it just my word against theirs??? What to do next?


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    #2
    viclemronny
    Users Awaiting Email Confirmation Posts: 252 ✭✭viclemronny


    It is if they show up. If they do not, then you automatically win, I think.

    Also, if you have a receipt for the suit, it'll show that it's new enough and that this isn't normal wear and tear.


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    #3
    Glass fused light
    Registered Users Posts: 1,576 ✭✭✭Glass fused light


    Go back to where you bought it from, explain what happened they may be willing to test it and write you a letter confirming that they have not received any other suit back and that in their professional opinion the damage is due to the dry cleaner not following the instructions on the lable.

    Or it could be an actual fault and you get your money back.


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