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Cancelling while in contract

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  • 19-09-2016 12:19pm
    #1
    [Deleted User]
    Posts: 0 ✭


    I signed up for the Eir Base (Fibre and phone) package back in March this year. The service is going great but unfortunately, my landlord has asked me to leave the building as it is up for sale.

    Due to the ridiculous rental market in Dublin I've had no choice but to move into a house share outside Dublin city which already has an Eir connection installed. Therefore I have no choice but to exit the contract early. I've been reading the T&Cs but I can't determine whether the exit fee is €150 or the remaining term (which would be circa €540).

    Can you confirm what steps I need to take in order to cancel the service and what the termination fee will be?


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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Never mind, I called 1901 this morning. It's €250 (100 for the line and 150 for the broadband).


  • Options
    #3
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Karsini wrote: »
    Never mind, I called 1901 this morning. It's €250 (100 for the line and 150 for the broadband).
    Hi Karsini, 

    Thank you for getting in touch :) 

    I am very sorry to hear you have to cancel your services :( 

    It is good to hear you got through to our cancellations team and have got this sorted :)

    Kind Regards,
    Ciara


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