Notified Fees

Monaco1989

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Bank of Ireland: Evie

Monaco1989 wrote: »

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Good Morning Monaco1989,

Thanks for contacting us here on Boards.ie, no quarterly current account fees are payable for one year if you hold a graduate account, but there are other fees and charges which may apply. You will receive a notification of this prior to them debiting. You are not charged on a graduate account for visa debit transactions but there are certain concessionary fees outlined in the leaflet on pages 15 & 16: goo.gl/H4Bl5V. If you have any other queries please let me know. 

Thanks, 

Evie 

Monaco1989

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Good Morning Monaco1989,

Thanks for contacting us here on Boards.ie, no quarterly current account fees are payable for one year if you hold a graduate account, but there are other fees and charges which may apply. You will receive a notification of this prior to them debiting. You are not charged on a graduate account for visa debit transactions but there are certain concessionary fees outlined in the leaflet on pages 15 & 16: goo.gl/H4Bl5V. If you have any other queries please let me know. 

Thanks, 

Evie 

Hi, Just a query in relation to this. Is it possible to view what type of account I have through 365 online? Can I see if my account is a student account for example?

Bank of Ireland: Evie

Monaco1989 wrote: »

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Good Morning Monaco1989,

Thanks for contacting us here on Boards.ie, no quarterly current account fees are payable for one year if you hold a graduate account, but there are other fees and charges which may apply. You will receive a notification of this prior to them debiting. You are not charged on a graduate account for visa debit transactions but there are certain concessionary fees outlined in the leaflet on pages 15 & 16: goo.gl/H4Bl5V. If you have any other queries please let me know. 

Thanks, 

Evie 

Hi, Just a query in relation to this. Is it possible to view what type of account I have through 365 online? Can I see if my account is a student account for example?

Hi Monaco1989,

You can see your account type under your name on the top right of your E-statements. You can view these by clicking on Statements, then ' Statement & Documents' and open a recent PDF. 

I hope this helps, please let us know if there is anything else we can help with. 

Evie 

Monaco1989

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Good Morning Monaco1989,

Thanks for contacting us here on Boards.ie, no quarterly current account fees are payable for one year if you hold a graduate account, but there are other fees and charges which may apply. You will receive a notification of this prior to them debiting. You are not charged on a graduate account for visa debit transactions but there are certain concessionary fees outlined in the leaflet on pages 15 & 16: goo.gl/H4Bl5V. If you have any other queries please let me know. 

Thanks, 

Evie 

Hi, Just a query in relation to this. Is it possible to view what type of account I have through 365 online? Can I see if my account is a student account for example?

Hi Monaco1989,

You can see your account type under your name on the top right of your E-statements. You can view these by clicking on Statements, then ' Statement & Documents' and open a recent PDF. 

I hope this helps, please let us know if there is anything else we can help with. 

Evie 

Perfect thanks. I went in to the branch last week to get my account changed back, I understand that this might take some time to process (I'm in no rush), if any of the fees which were taken, shouldn't have been, had my account been of the correct type, will these be returned to me?

Bank of Ireland: Evie

Monaco1989 wrote: »

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Bank of Ireland: Evie wrote: »

Monaco1989 wrote: »

Hi,
I just noticed a transaction of "Notified Fees" on my account. I was under the impression that 3rd level and Graduate accounts are not subject to these fees? I'm only after completing my degree in May. Should I be exempt from these fees? I was never informed of my account being changed.


I understand you won't be able to access my details here, just asking generally to see if I should contact customer care or if I'm misunderstanding the fees.


Thanks

Good Morning Monaco1989,

Thanks for contacting us here on Boards.ie, no quarterly current account fees are payable for one year if you hold a graduate account, but there are other fees and charges which may apply. You will receive a notification of this prior to them debiting. You are not charged on a graduate account for visa debit transactions but there are certain concessionary fees outlined in the leaflet on pages 15 & 16: goo.gl/H4Bl5V. If you have any other queries please let me know. 

Thanks, 

Evie 

Hi, Just a query in relation to this. Is it possible to view what type of account I have through 365 online? Can I see if my account is a student account for example?

Hi Monaco1989,

You can see your account type under your name on the top right of your E-statements. You can view these by clicking on Statements, then ' Statement & Documents' and open a recent PDF. 

I hope this helps, please let us know if there is anything else we can help with. 

Evie 

Perfect thanks. I went in to the branch last week to get my account changed back, I understand that this might take some time to process (I'm in no rush), if any of the fees which were taken, shouldn't have been, had my account been of the correct type, will these be returned to me?

Hi, 

I'm sorry I couldn't say without account access, but if your account is changed to a new type this will be reflected on a new statement. To enquire about refund on charges you would need to contact the branch directly.

Once the account has been changed over you can order a new up to date statement by clicking on 'order statement' and the next day you will see this new statement the next day and it will reflect the updated account name. 

Thanks, 
Evie