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Need help urgently, serious error in bundle price

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  • 23-09-2016 9:50am
    #1
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭


    Hi,

    I am an eir customer with an fibre bundle with multiple mobiles.  Yesterday I added a mobile on the same tariff but the email I received from Eir confirming this is incorrect in terms of tariff price. The sales assistant in store agreed and put a note on my account.  The Eir customer care rep I spoke to agreed also but said I need to contact the loyalty team.  Every time I ask to be put through I am cut off.  Now I can't even get through to customer care.

    Is there any possibility  you could look into this.  I can PM on my account details, date of birth, address etc..

    thanks


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    #2
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Got through to loyalty team. Seems shop put me on wrong bundle. It will be resolved on Tuesday when I ring back after order is fully processed. Thanks.


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    #3
    Big Vern
    Registered Users Posts: 602 ✭✭✭Big Vern


    Get back on them straight away Tuesday. I had a bundle broken in the shop and it took ages and numerous phone calls from myself to get it fixed.


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    #4
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Big Vern wrote: »
    Get back on them straight away Tuesday. I had a bundle broken in the shop and it took ages and numerous phone calls from myself to get it fixed.

    Thanks. I did. A week later not sorted. They tried to put in a tel line and efibre yesterday. Already have it. Today I'm told the issue was escalated and somene will look at it in 3 days or so. Meanwhile I got overbilled for something I never wanted or asked for. Great company.


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    #5
    Big Vern
    Registered Users Posts: 602 ✭✭✭Big Vern


    I feel your pain!

    Opening a eir bill is like opening a box of chocolates you never know what you will get!!!!


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    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Got through to loyalty team.  Seems shop put me on wrong bundle.  It will be resolved on Tuesday when I ring back after order is fully processed.   Thanks.
    I'm so sorry to hear this  Flaccus, please do let me know if you need any further assistance.


    -Pamela 


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    #7
    Flaccus
    Registered Users Posts: 3,971 ✭✭✭Flaccus


    Hi Pamela,

    Thanks. The shop tell me everything is sorted and I have gone ahead and ordered eir tv.

    As of Friday, Eir customer service told me I have to wait for a member of their team who this has been escalated to, to get back to me. That hasn't happened yet.

    So I will wait and see what transpires over the next day or two.


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    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Hi Pamela,

    Thanks. The shop tell me everything is sorted and I have gone ahead and ordered eir tv.  

    As of Friday, Eir customer service told me I have to wait for a member of their team who this has been escalated to, to get back to me.  That hasn't happened yet.

    So I will wait and see what transpires over the next day or two.
    No problem Flaccus :D  if you want me to look into this feel free to PM me your account number.


    Thanks,
    Pamela 


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