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Billing Question for eir reps

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  • 24-09-2016 3:04pm
    #1
    Neil_Sedaka
    Registered Users Posts: 2,102 ✭✭✭


    Hi,

    we left eir in July and I paid the final bill over the phone with a Debit Card.

    In August and now again September I have received the following email from eir:

    "Your new eir bill is now available to view at My eir.
    Your September bill amount is € -16.0
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online"

    I am unable to view the details online as my account is closed.
    The Direct Debit was also cancelled in July.
    From the above, can you tell me if we owe eir €16 or if eir owes us €16?

    Thanks.


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Neil_Sedaka wrote: »
    Hi,

    we left eir in July and I paid the final bill over the phone with a Debit Card.

    In August and now again September I have received the following email from eir:

    "Your new eir bill is now available to view at My eir.
    Your September bill amount is € -16.0
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online"

    I am unable to view the details online as my account is closed.
    The Direct Debit was also cancelled in July.
    From the above, can you tell me if we owe eir €16 or if eir owes us €16?

    Thanks.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Neil_Sedaka,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, it looks like your account is €16 in credit. Our customer care team on 1901 will be able to arrange a refund for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #3
    Neil_Sedaka
    Registered Users Posts: 2,102 ✭✭✭Neil_Sedaka


    Eir: Pamela wrote: »
    Neil_Sedaka wrote: »
    Hi,

    we left eir in July and I paid the final bill over the phone with a Debit Card.

    In August and now again September I have received the following email from eir:

    "Your new eir bill is now available to view at My eir.
    Your September bill amount is € -16.0
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online"

    I am unable to view the details online as my account is closed.
    The Direct Debit was also cancelled in July.
    From the above, can you tell me if we owe eir €16 or if eir owes us €16?

    Thanks.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Neil_Sedaka,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, it looks like your account is €16 in credit. Our customer care team on 1901 will be able to arrange a refund for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Neil_Sedaka wrote: »
    Eir: Pamela wrote: »
    Neil_Sedaka wrote: »
    Hi,

    we left eir in July and I paid the final bill over the phone with a Debit Card.

    In August and now again September I have received the following email from eir:

    "Your new eir bill is now available to view at My eir.
    Your September bill amount is € -16.0
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online"

    I am unable to view the details online as my account is closed.
    The Direct Debit was also cancelled in July.
    From the above, can you tell me if we owe eir €16 or if eir owes us €16?

    Thanks.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Neil_Sedaka,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, it looks like your account is €16 in credit. Our customer care team on 1901 will be able to arrange a refund for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks.
    No problem Neil_Sedaka,


    -Pamela


  • Options
    #5
    happym
    Registered Users Posts: 32 ✭happym


    Hi Not sure if this is the right way to get an answer..
    Chat with Eir is offline, & I haven't time to go through the whole
    Automated thing.
    Paid Eir bill for May on June 2nd, it was to be collected on 5th, but with long weekend etc, I was
    afraid a lodgement would not be gone through in account.
    Payment was requested, not paid, myEir showed  bill outstanding, I spoke to an agent, and was
    told it was an error, was definitely paid.
    The June bill is out and I am being charged €18.45 for "other" there is no other possibility
    than for a refused DD.
    Can this be corrected.
    AF


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    happym wrote: »
    Hi Not sure if this is the right way to get an answer..
    Chat with Eir is offline, & I haven't time to go through the whole
    Automated thing.
    Paid Eir bill for May on June 2nd, it was to be collected on 5th, but with long weekend etc, I was
    afraid a lodgement would not be gone through in account.
    Payment was requested, not paid, myEir showed  bill outstanding, I spoke to an agent, and was
    told it was an error, was definitely paid.
    The June bill is out and I am being charged €18.45 for "other" there is no other possibility
    than for a refused DD.
    Can this be corrected.
    AF
    Hi happym ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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