Cooling off period

Mickeroo

Hi guys,

I would like some clarification regarding the cooling off period please. 

The phoneline went active last Tuesday the 20th for testing purposes on your end, I can supposedly get fibre now so the technician is booked to come out next Monday 3rd of October to install the fibre. In the e-mail I received outlining my bundle it says the following under "14 day cooling off period" :

"[font=arial, sans-serif] [/font][font=arial, sans-serif]In the case of a bundle, the cancellation period will expire 14 days from the date of provision of the final element of the bundle."[/font]


This means my cooling off period commences when the technician installs the fibre not 14 days from last Tuesday, correct?

eir: Ciara

Mickeroo wrote: »

Hi guys,

I would like some clarification regarding the cooling off period please. 

The phoneline went active last Tuesday the 20th for testing purposes on your end, I can supposedly get fibre now so the technician is booked to come out next Monday 3rd of October to install the fibre. In the e-mail I received outlining my bundle it says the following under "14 day cooling off period" :

"[font=arial, sans-serif] [/font][font=arial, sans-serif]In the case of a bundle, the cancellation period will expire 14 days from the date of provision of the final element of the bundle."[/font]


This means my cooling off period commences when the technician installs the fibre not 14 days from last Tuesday, correct?

Hi Mickeroo, 

Thank you for your post

Yes, the 14 day cooling off period starts from when all services go active. 

I am very sorry for the confusion this may have caused.

Kind Regards, 
Ciara

Mickeroo

I was sure I was told on the phone it would be from when the phone line was active, this would have left me with only one evening to decide whether we're happy with the fibre service or not.

The rep put me on a 12 month eirtalk contract as a preliminary measure to test the phone line, would this effect the cooling off period?

I just want to be absolutely clear that my cooling off period will be from next Monday or whenever the technician makes it out.

Thanks Ciara

eir: Ciara

Mickeroo wrote: »

I was sure I was told on the phone it would be from when the phone line was active, this would have left me with only one evening to decide whether we're happy with the fibre service or not.

The rep put me on a 12 month eirtalk contract as a preliminary measure to test the phone line, would this effect the cooling off period?

I just want to be absolutely clear that my cooling off period will be from next Monday or whenever the technician makes it out.

Thanks Ciara

No, the 12-month contract will not affect your cooling off period. 

I can confirm your cooling off period starts from when everything on your account is active. 

Kind Regards, 
Ciara

Mickeroo

Excellent Ciara, thank you very much for your help.

eir: Ciara

Mickeroo wrote: »

Excellent Ciara, thank you very much for your help.

No problem at all Mickeroo

Kind Regards, 
Ciara