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Max broadband speed up to 12mb Why?

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  • 27-09-2016 5:36pm
    #1
    mr.noobie
    Registered Users Posts: 362 ✭✭


    Using the Line checker on your website it says I can only get up 12mb.

    Why is this? I'm smack bang in the middle of (Moonlaun)Tramore in Wateford

    My Neighbours are meters away from me and can achieve speeds of 40mb

    Looking at your coverage maps also, I'm in close proximity of a number of your fibre boxes.

    Can someone please look into this for me and tell me if I can achieve greater speeds and if not why not??

    Thanks


Comments

  • Options
    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    The prequal is pretty much gospel. Your line most likely bypasses the cab (due to cabling decisions when you were first connected) and thus you get 12Mb ADSL instead of 40Mb VDSL.

    Its a case of tough beans. 


  • Options
    #3
    mr.noobie
    Registered Users Posts: 362 ✭✭mr.noobie


    So I'm effectively stuck on 12mb for good and there's nothing that can be done about it?

    That's aload of BS to be fair, I could understand if I lived in the middle of nowhere I'd have no complaints but its a bit ridiculous that in my location I can't get 40mb due to cabling decisions and yet have to pay the same price as everyone else.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #5
    mr.noobie
    Registered Users Posts: 362 ✭✭mr.noobie


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Hi Pamela,

    According to the map you provided my house is within the border for fibre(screenshot below), albeit it is close to the border(red dot is my location)

    So is it possible I might be able to get higher speeds and the online checker is inaccurate?

    Thanks,

    397958.jpg


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    mr.noobie wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]

    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Hi Pamela,

    According to the map you provided my house is within the border for fibre(screenshot below), albeit it is close to the border(red dot is my location)

    So is it possible I might be able to get higher speeds and the online checker is inaccurate?

    Thanks,

    397958.jpg
    Are you an eir customer  mr.noobie?
    Feel free to PM me your account number and I will check if you are connected to this cabinet.


    -Pamela 


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  • Options
    #7
    mr.noobie
    Registered Users Posts: 362 ✭✭mr.noobie


    Eir: Pamela wrote: »
    mr.noobie wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]

    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Hi Pamela,

    According to the map you provided my house is within the border for fibre(screenshot below), albeit it is close to the border(red dot is my location)

    So is it possible I might be able to get higher speeds and the online checker is inaccurate?

    Thanks,

    397958.jpg
    Are you an eir customer  mr.noobie?
    Feel free to PM me your account number and I will check if you are connected to this cabinet.


    -Pamela 
    Hi Pamela, Yes I am just sent you my account number via PM, Thanks


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    mr.noobie wrote: »
    Eir: Pamela wrote: »
    mr.noobie wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]

    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Hi Pamela,

    According to the map you provided my house is within the border for fibre(screenshot below), albeit it is close to the border(red dot is my location)

    So is it possible I might be able to get higher speeds and the online checker is inaccurate?

    Thanks,

    397958.jpg
    Are you an eir customer  mr.noobie?
    Feel free to PM me your account number and I will check if you are connected to this cabinet.


    -Pamela 
    Hi Pamela, Yes I am just sent you my account number via PM, Thanks
    mr.noobie wrote: »
    Eir: Pamela wrote: »
    mr.noobie wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]mr.noobie,[/font]

    [font=Verdana, sans-serif]Speeds are individual to each line and I'm afraid in some cases this is possible, I can understand how frustrating this must be and I'm sorry I cannot offer you better news. I would recommend keeping an eye on our efibre updates online here http://fibrerollout.ie/where-and-when/ for updates in your area.[/font]

    [font=Verdana, sans-serif]-Pamela [/font]

    Hi Pamela,

    According to the map you provided my house is within the border for fibre(screenshot below), albeit it is close to the border(red dot is my location)

    So is it possible I might be able to get higher speeds and the online checker is inaccurate?

    Thanks,

    397958.jpg
    Are you an eir customer  mr.noobie?
    Feel free to PM me your account number and I will check if you are connected to this cabinet.


    -Pamela 
    Hi Pamela, Yes I am just sent you my account number via PM, Thanks
    Thanks  mr.noobie,
    I'll be back to you shortly.:D

    -Pamela 


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