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New Iphone SE Loose Power/Lock Button

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  • 28-09-2016 9:41pm
    #1
    simon500
    Registered Users Posts: 58 ✭✭


    Bought a new Iphone SE at Dixons at Heathrow Airport on Sunday and just realized today that the power/lock button is loose and it makes rattling noise!!! When I record a video it picks up this rattling sound also!!! I was told at Dixons that all Apple products they sell are under international warranty. Who should I contact - Dixons UK or Apple Ireland? Any help?


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    #2
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    Either/or. As the seller, Dixons is legally obliged under UK consumer law to deal with it. But as you live in Ireland it will probably be easier to go to Apple. Go to the support section of the Irish Apple site and do a chat.

    This seems to be a very common problem with the SE, though, so don't be surprised if the replacement has the same issue. My mother got one recently, I must check if has it as well.


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    #3
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Contacted Dixons UK Head Office and they said that I can exchange the phone no problem but only in the UK not ROI. Member of their staff at the airport at the time of purchase told me that I can exchange or return it if any problems at any Currys/PcWorld store in UK or ROI. So now they want me to flight back to heathrow to exchange to faulty product...Crazy!!! It's better to think twice before purchasing anything from Dixons Travel abroad...


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    #4
    Zcott
    Registered Users Posts: 3,206 ✭✭✭Zcott


    simon500 wrote: »
    Contacted Dixons UK Head Office and they said that I can exchange the phone no problem but only in the UK not ROI. Member of their staff at the airport at the time of purchase told me that I can exchange or return it if any problems at any Currys/PcWorld store in UK or ROI. So now they want me to flight back to heathrow to exchange to faulty product...Crazy!!! It's better to think twice before purchasing anything from Dixons Travel abroad...

    You could drive to Newry.


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    #5
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Zcott wrote: »
    You could drive to Newry.

    Had the same idea. Called Dixons and the answear was NO. England only.


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    #6
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Sad Professor wrote: »
    Either/or. As the seller, Dixons is legally obliged under UK consumer law to deal with it. But as you live in Ireland it will probably be easier to go to Apple. Go to the support section of the Irish Apple site and do a chat.

    This seems to be a very common problem with the SE, though, so don't be surprised if the replacement has the same issue. My mother got one recently, I must check if has it as well.

    Replacement has the same issue!!! JOKE!!!


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    #7
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    simon500 wrote: »
    Replacement has the same issue!!! JOKE!!!

    Yeah, as I said, it's very common. I checked my mother's SE and it's the same. Even my pre-replacement 6s had a loose mute switch.


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    #8
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Hence they removed the mechanical button on the new ones.


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    #9
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    beauf wrote: »
    Hence they removed the mechanical button on the new ones.

    Well, that's the home button, which is now taptic. The OP's issue is the sleep button which is still mechanical.


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    #10
    Bulmers
    Registered Users Posts: 622 ✭✭✭Bulmers


    i bought an SE few weeks back in Dixons in UK Airport, asked if any issue could i exchange it in Ireland store and was told yes, no problem aswell..doesn't seem to the case, one to be aware of


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    #11
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Sad Professor wrote: »
    Well, that's the home button, which is now taptic. The OP's issue is the sleep button which is still mechanical.

    Yes but it's only a matter of time before that goes. We have (on other phones) tap to wake/sleep or lift to wake, flip to sleep. No need for buttons then.

    Miss physical buttons for media control though.


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    #12
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Just discovered that the replacement phone they sent me that supposed to be brand new is 3 months old!!! This is simply ridiculous!!!!


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    #13
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    simon500 wrote: »
    Just discovered that the replacement phone they sent me that supposed to be brand new is 3 months old!!! This is simply ridiculous!!!!

    Who replaced it?


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    #14
    Zcott
    Registered Users Posts: 3,206 ✭✭✭Zcott


    It might be brand new in the sense that it's unused...?


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    #15
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    Yeah and if it came from Dixons then Apple's purchase date may not be accurate. Once you provide them with proof of purchase they will update the purchase date so your warranty isn't affected.


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    #16
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Sad Professor wrote: »
    Who replaced it?

    apple


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    #17
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    simon500 wrote: »
    apple

    It's refurbished then. Same with all replacements. The purchase date on Apple's site should reflect your original purchase date.


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    #18
    simon500
    Registered Users Posts: 58 ✭✭simon500


    I expected bit more from Apple.


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    #19
    Zcott
    Registered Users Posts: 3,206 ✭✭✭Zcott


    simon500 wrote: »
    I expected bit more from Apple.

    Does it have any signs of wear?


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    #20
    simon500
    Registered Users Posts: 58 ✭✭simon500


    Zcott wrote: »
    Does it have any signs of wear?

    It does not but phone was activated in july. Checked imei.


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