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Being pushed onto Edge network

boosabum · 2016-09-29 07:59:31

Hi, I have been an Eir mobile customer for a number of years. The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage. I have recently upgraded my handset and sim card but find this to be the case again. Is this a coverage issue as i can move to another…

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29-09-2016 8:59am

#1

boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

Hi,

I have been an Eir mobile customer for a number of years.
The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
I have recently upgraded my handset and sim card but find this to be the case again.
Is this a coverage issue as i can move to another provider is that's the reason

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#2 29-09-2016 12:13pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

boosabum wrote: »

Hi,

I have been an Eir mobile customer for a number of years.
The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
I have recently upgraded my handset and sim card but find this to be the case again.
Is this a coverage issue as i can move to another provider is that's the reason

Hi boosabum,

Thanks for getting in touch. What area are you experiencing this issue in?

-Pamela

0
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#3 29-09-2016 12:24pm
boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

Eir: Pamela wrote: »

boosabum wrote: »

Hi,

I have been an Eir mobile customer for a number of years.
The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
I have recently upgraded my handset and sim card but find this to be the case again.
Is this a coverage issue as i can move to another provider is that's the reason

Hi boosabum,

Thanks for getting in touch. What area are you experiencing this issue in?

-Pamela

Hi Pamela,

Everywhere, but i am based mostly in Limerick. Not so far from the university.

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#4 29-09-2016 1:16pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

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#5 29-09-2016 2:30pm
boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

0
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#6 29-09-2016 3:12pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

0
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#7 29-09-2016 3:56pm
boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

0
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#8 30-09-2016 12:40pm
eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

boosabum wrote: »

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

Can you advise the last time you got a new SIM card?

-Ciara

0
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#9 30-09-2016 12:57pm
boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

eir: Ciara wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

Can you advise the last time you got a new SIM card?

-Ciara

Hi Ciara,

Approx. 3 weeks ago

0
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#10 30-09-2016 2:12pm
eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

boosabum wrote: »

eir: Ciara wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

Can you advise the last time you got a new SIM card?

-Ciara

Hi Ciara,

Approx. 3 weeks ago

Can you try your SIM card in another handset and let me know if this works?

-Ciara

0
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#11 30-09-2016 2:22pm
boosabum

Registered Users Posts: 461 ✭✭

Join Date: April 2011

Posts: 443

eir: Ciara wrote: »

boosabum wrote: »

eir: Ciara wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

Can you advise the last time you got a new SIM card?

-Ciara

Hi Ciara,

Approx. 3 weeks ago

Can you try your SIM card in another handset and let me know if this works?

-Ciara

Hi Ciara,

I have and it's the same issue as i've explained earlier in the thread.

0
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#12 30-09-2016 3:27pm
eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

boosabum wrote: »

eir: Ciara wrote: »

boosabum wrote: »

eir: Ciara wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

boosabum wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
[font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Hi Pamela,

This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.

What handset are you using boosabum?

-Pamela

Hi Pamela,

Samsung s4 then got a s5 as i thought the handset was the issue. Same with both

Can you advise the last time you got a new SIM card?

-Ciara

Hi Ciara,

Approx. 3 weeks ago

Can you try your SIM card in another handset and let me know if this works?

-Ciara

Hi Ciara,

I have and it's the same issue as i've explained earlier in the thread.

Can you PM me your mobile number and PIN, please and I will check this out for you? -Ciara

0