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Missing UPC box

  • 30-09-2016 2:22pm
    #1
    ucdperson
    Registered Users, Registered Users 2 Posts: 231 ✭✭


    my UPC gear went missing during renovations (SD box and TC7200 modem).
    I am happy to upgrade to Horizon and pay the reasonable value for the lost gear .

    They propose to charge me €304 for two items, which is exorbitant.
    http://support.virginmedia.ie/app/answers/detail/a_id/335/~/returning-equipment-to-virgin-media

    I pointed out to their rep on boards that losing a new mediabox would only mean a €157 charge, but because I had two older and much less valuable pieces of equipment I have to pay twice.

    Any perspective on this, or who to speak to to get a reasonable valuation would be welcome.


Comments

  • #2
    Wabbit Ears
    Registered Users, Registered Users 2 Posts: 3,043 ✭✭✭Wabbit Ears


    ring them and just upgrade to horizon, They wont ask for the old SD box back anymore.

    On a side note, Make sure your TV you are using it with has HDMI, There is little point using Horizon on a Scart lead, though you can do it.


  • #3
    ucdperson
    Registered Users, Registered Users 2 Posts: 231 ✭✭ucdperson


    Wabbit Ears wrote: »
    ring them and just upgrade to horizon, They wont ask for the old SD box back anymore.

    Did this. Courier refused to deliver until he got the gear back.
    On a side note, Make sure your TV you are using it with has HDMI, There is little point using Horizon on a Scart lead, though you can do it.

    No problem there.


  • #4
    pippip
    Registered Users, Registered Users 2 Posts: 2,249 ✭✭✭pippip


    ucdperson wrote: »
    Did this. Courier refused to deliver until he got the gear back.



    No problem there.

    Ask your mates, someone will have an old box you can just hand them instead.

    Honestly, pressure them more, it all goes into a bin, they really don't need to charge you. Just keep saying you will only upgrade if they waive the fee.


  • #5
    coylemj
    Registered Users, Registered Users 2 Posts: 25,501 ✭✭✭✭coylemj


    ucdperson wrote: »
    Did this. Courier refused to deliver until he got the gear back.

    Possibly because they now know you lost the old gear - did you volunteer this information? My only experience of the courier taking gear back is if it's a current model that's broken but for old gear that will never be sent back out, they typically do not ask for it to be returned.

    As advised, ask your friends if they have any old UPC boxes, I doubt if the courier will care what you give him.


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