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Dreadful, dreadful, customer service.

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  • 07-10-2016 12:45pm
    #1
    paddie9
    Registered Users Posts: 189 ✭✭


    So a month ago, my broadband came to a stop, days of sort of working, not working, etc etc.  ONE month later, 11 logged calls to technical support, 3 to the customer service, 4 case numbers, 3 phone calls from technicans and 3 days waiting in and they  never got here.  One mail to the complaints dept with a response that a supervisor would call be - still awaiting this gem.  Dreadful customer service who apologize but cant "do anything".   ONE WHOLE month waiting and still nothing...... What a joke. Only way forward is getting COMREG involved so waiting another 6 days for them to do something about it..... Stay away if you ever have a problem  


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    paddie9 wrote: »
    So a month ago, my broadband came to a stop, days of sort of working, not working, etc etc.  ONE month later, 11 logged calls to technical support, 3 to the customer service, 4 case numbers, 3 phone calls from technicans and 3 days waiting in and they  never got here.  One mail to the complaints dept with a response that a supervisor would call be - still awaiting this gem.  Dreadful customer service who apologize but cant "do anything".   ONE WHOLE month waiting and still nothing...... What a joke. Only way forward is getting COMREG involved so waiting another 6 days for them to do something about it..... Stay away if you ever have a problem  
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]paddie9,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear you have been experiencing issues with your service. Is there anything I can assist you with?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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    #3
    paddie9
    Registered Users Posts: 189 ✭✭paddie9


    Update still nothing from EIR they keep teasing me and then nothing.


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    paddie9 wrote: »
    Update still nothing from EIR they keep teasing me and then nothing.
    Apologies for the delay  paddie9, a technician attended and this fault has been cleared. Is your service back working?


    -Pamela 


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    #5
    paddie9
    Registered Users Posts: 189 ✭✭paddie9


    Hi when did he came out? last wed a technican phoned me and told me to to stay at home that he would be with me that day- never turned up, i waited all day and phoned him back at 6pm, no answer.

    Maybe you could check what day/time because previously we were told a technican had turned up and we had people for dinnear at the same time so he def didnt.

    Thanks


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    #6
    paddie9
    Registered Users Posts: 189 ✭✭paddie9


    Eir: Pamela wrote: »
    paddie9 wrote: »
    Update still nothing from EIR they keep teasing me and then nothing.
    Apologies for the delay  paddie9, a technician attended and this fault has been cleared. Is your service back working?


    -Pamela 
    Hi as above, when did he come out? a technician phoned to say he was coming last wed, waited all day and he never arrived.  
    tks


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    #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    paddie9 wrote: »
    Eir: Pamela wrote: »
    paddie9 wrote: »
    Update still nothing from EIR they keep teasing me and then nothing.
    Apologies for the delay  paddie9, a technician attended and this fault has been cleared. Is your service back working?


    -Pamela 
    Hi as above, when did he come out? a technician phoned to say he was coming last wed, waited all day and he never arrived.  
    tks
     
    [font=Verdana, sans-serif]A technician worked on this last Friday [/font][font=Verdana, sans-serif]paddie9.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]They will not always need access to your home and work from the exchange. Is your service working? Do you need me to re escalate this back out to a technician?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


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