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E-statements - print preview and output is just a page of black ink!

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  • 12-10-2016 11:01am
    #1
    Window1
    Registered Users Posts: 71 ✭✭


    Hi - I am trying to print out e-statements. I can view them fine on my laptop but when I go to print them, the print preview takes forever to generate, and when it has generated it is just a black page! When I try to download the file, the download fails. I can print other documents no problem. Any suggestions?


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  • Options
    #2
    Window1
    Registered Users Posts: 71 ✭✭Window1


    Window1 wrote: »
    Hi - I am trying to print out e-statements. I can view them fine on my laptop but when I go to print them, the print preview takes forever to generate, and when it has generated it is just a black page! When I try to download the file, the download fails. I can print other documents no problem. Any suggestions?
    The download error comes up as 'Failed - network error'


  • Options
    #3
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Window1 wrote: »
    Window1 wrote: »
    Hi - I am trying to print out e-statements. I can view them fine on my laptop but when I go to print them, the print preview takes forever to generate, and when it has generated it is just a black page! When I try to download the file, the download fails. I can print other documents no problem. Any suggestions?
    The download error comes up as 'Failed - network error'
    Hi Window1, 

    Thank you for contacting us on Boards. 

    This may be related to your internet browser, can you please try clearing your browser cache and also try viewing and printing your estatement on another browser or PC? We'd also advise you to check that your PDF viewer is up to date. I hope this helps and if not please let us know here. 

    Thanks,
    Sarah


  • Options
    #4
    Window1
    Registered Users Posts: 71 ✭✭Window1


    Bank of Ireland: Sarah wrote: »
    Window1 wrote: »
    Window1 wrote: »
    Hi - I am trying to print out e-statements. I can view them fine on my laptop but when I go to print them, the print preview takes forever to generate, and when it has generated it is just a black page! When I try to download the file, the download fails. I can print other documents no problem. Any suggestions?
    The download error comes up as 'Failed - network error'
    Hi Window1, 

    Thank you for contacting us on Boards. 

    This may be related to your internet browser, can you please try clearing your browser cache and also try viewing and printing your estatement on another browser or PC? We'd also advise you to check that your PDF viewer is up to date. I hope this helps and if not please let us know here. 

    Thanks,
    Sarah
    Thanks Sarah - I tried the simplest suggestion first - switched browser from Chrome to Firefox and problem solved! Thanks a million.


  • Options
    #5
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Delighted it's been resolved for you now Window1, 

    I'll pass your thanks on to Sarah. 

    Elaine 


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