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I sent an email to your service address on Monday but no reply yet

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  • 13-10-2016 9:18am
    #1
    tjc28
    Registered Users Posts: 294 ✭✭


    Hi,
    I sent an email to your service address on Monday but no reply yet. It is about an item I purchased from you. It's been three days now, any chance of a response.


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    tjc28 wrote: »
    Hi,
    I sent an email to your service address on Monday but no reply yet. It is about an item I purchased from you. It's been three days now, any chance of a response.
    Hi tjc28,

    I do apologise for the delay in getting back to you, I don't know how your email was missed! I will pass this message on to our service manager and get him to reply to your email asap.

    Many thanks

    David


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    #3
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    tjc28 wrote: »
    Hi,
    I sent an email to your service address on Monday but no reply yet. It is about an item I purchased from you. It's been three days now, any chance of a response.
    TJC,

    many thanks for the post and apologies for the delayed response - as anyone who has visited the store over the last few days will see we have completely pulled the store apart and unfortunately the putting it back together bit is taking a little longer than intended - we are in the process of overhauling our IT systems as part of the project and we have had somewhat interrupted access to mails - again please accept my apologies.

    If you would like to forward your mail to either sales@richersounds.ie or to myself at johnmc@richersounds.ie we will get back to you asap,

    Thanks again,

    John Mc    

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #4
    ms34
    Registered Users Posts: 107 ✭✭ms34


    Thanks John, I didn't realise you were in the middle of an overhaul. I'll resend the email shortly.


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    #5
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    ms34 wrote: »
    Thanks John, I didn't realise you were in the middle of an overhaul. I'll resend the email shortly.
    Hi Ms34.

    Just a follow up email to check you have been or are in the process of being sorted :)


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