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Why isn't my phone ringing?

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  • 13-10-2016 12:19pm
    #1
    homenotaway
    Registered Users Posts: 179 ✭✭


    We are in Spain and have a problem with our phones.
    When my friend tries to ring me on my mobile the call comes through to Viber which is on my tablet (not on my mobile). Any suggestion as to how we can sort this would be much appreciated. (I have no problem when I ring her phone).


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    #2
    Spocker
    Moderators Posts: 6,862 ✭✭✭Spocker


    Have you roaming on your mobile plan? Account in credit?


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    #3
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    What network are you on?


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    #4
    homenotaway
    Registered Users Posts: 179 ✭✭homenotaway


    Vodafone


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    #5
    homenotaway
    Registered Users Posts: 179 ✭✭homenotaway


    Spocker wrote: »
    Have you roaming on your mobile plan? Account in credit?

    I have Vodafone Smart plan, she has Eir mobile. I can ring her without a problem, she can't ring me


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    #6
    Spocker
    Moderators Posts: 6,862 ✭✭✭Spocker


    Vodafone Smart is their range of phones, are you Bill Pay or Pay as You Go?

    When you say you can ring your friend, do you wait for her to answer or just hear the phone ringing?


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    #7
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Probably the feature called Viber-In Calls.

    Open up Viber > Settings > Calls and Messages > Viber-In Calls.
    Set it to OFF.

    Try again.


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    #8
    homenotaway
    Registered Users Posts: 179 ✭✭homenotaway


    Thanks to everyone for your help. Problem solved. Followed Kensington's advice and it worked. Happy days


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