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Windows 10 login issue

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  • 13-10-2016 8:02pm
    #1
    micks_address
    Registered Users Posts: 8,729 ✭✭✭


    Hi folks,
    Have windows ten on home pc. Never had a use name or password login but my wife was doing something yesterday and now it's asking for login password to her @outlook.com account. She can't remember the password and doesn't remember setting up a password or that e Outlook account. The pc is effectively locked out now. She tried s password reset on Outlook. Com but isn't able to as haven't enough information to put in on form.

    What's the easiest way to get back into the pc?
    Thanks
    Mick


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    #2
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    Are there other accounts listed on the bottom left hand corner of the login screen?


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    #3
    micks_address
    Registered Users Posts: 8,729 ✭✭✭micks_address


    degsie wrote: »
    Are there other accounts listed on the bottom left hand corner of the login screen?

    Nope no other accounts... And when I go into safe mode her account us only one listed


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    #4
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    micks_address wrote: »
    Nope no other accounts... And when I go into safe mode her account us only one listed

    You might be out of luck so. An online chat with MS might get you somewhere but they might take some convincing resetting the password. Did you try a blank password?


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    #5
    micks_address
    Registered Users Posts: 8,729 ✭✭✭micks_address


    degsie wrote: »
    You might be out of luck so. An online chat with MS might get you somewhere but they might take some convincing resetting the password. Did you try a blank password?

    Yeah tried blank one. Can you phone Microsoft?


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    #6
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    micks_address wrote: »
    Yeah tried blank one. Can you phone Microsoft?

    I'd ask on chat for a contact number.


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    #7
    micks_address
    Registered Users Posts: 8,729 ✭✭✭micks_address


    degsie wrote: »
    I'd ask on chat for a contact number.

    Thanks whats the link to the chat function?


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    #8
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    micks_address wrote: »
    Thanks whats the link to the chat function?

    See the 'Need More Help?' section from here...

    https://support.microsoft.com/en-ie/help/12429/microsoft-account-sign-in-cant


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