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Bkool smart training sim

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  • 15-10-2016 11:01am
    #1
    seanin4711
    Registered Users Posts: 3,134 ✭✭✭


    HI signed up for a trial of the above for 1£.

    I just get hit with a premium sub for 78£ for the year.
    That i didn't sign up for.

    found out it goes to full sub after the 30days.
    Do I have any recourse?

    thanks
    J


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    #2
    Daroxtar
    Registered Users Posts: 4,343 ✭✭✭Daroxtar


    From what I recall, that subscription automatically appears when you sign up for the free trial but the payment is not taken straight away. Towards the end of the free trial you get options for payment, monthly or yearly. If you've used the program you will be charged for the previous month but you can then unsubscribe. (This may have changed but I'm fairly sure that's how it was for me)

    I used it for a while during the winter and then cancelled no problem. Reactivated it there a few weeks ago just to do a bit of reconnaissance on a trip I fancied doing on holidays.


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    #3
    seanin4711
    Registered Users Posts: 3,134 ✭✭✭seanin4711


    the flipper took the full years sub there and then without any email warning such.
    i am not happy 78 sterling gone!


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    #4
    magicbastarder
    Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 49,618 CMod ✭✭✭✭magicbastarder


    can you find the original signup page?
    it may stipulate that you're signing up for the free trial but that it will automatically roll over without any further input from you.
    but i would guess that this could be covered by the 'change of mind' law governing internet purchases?


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    #5
    alexinkildare
    Registered Users Posts: 76 ✭✭alexinkildare


    It does say you're signing up for the year. So ya have to be careful and unsub after the free month. I forgot to unsub and got hit for it aswell.


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    #6
    seanin4711
    Registered Users Posts: 3,134 ✭✭✭seanin4711


    magicbastarder wrote: »
    can you find the original signup page?
    it may stipulate that you're signing up for the free trial but that it will automatically roll over without any further input from you.
    but i would guess that this could be covered by the 'change of mind' law governing internet purchases?

    Zg20F0a.png


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    #7
    seanin4711
    Registered Users Posts: 3,134 ✭✭✭seanin4711


    hgAOkXM.png


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    #8
    Weepsie
    Moderators, Sports Moderators Posts: 20,522 Mod ✭✭✭✭Weepsie


    Best thing you can do is contact them and say the trial was enough, you won't use it and request it refunded. Might be a cooling off period. Similar thing happened to me trialling Google Play and they had no problem refunding as I contacted them immediately after they billed.

    Claim ignorance if needs be


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