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Car warranty

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  • 16-10-2016 9:54am
    #1
    tazdustdevil
    Registered Users Posts: 56 ✭✭


    I bought a new car a year ago. When it was 8 months old a problem developed with the brakes and the servicing centre (for a main dealer) took it in for repair. My problem is that they have now had it over 4 months due to an apparent problem with supply of parts with no sign of a conclusion. I have sent a standard consumer letter requesting a replacement or a refund as it hasn't been repaired in a reasonable time frame. I have been provided with a rental car at manufacturers expense but I am worried in cas I damage it. It just seems to be going on and on. Any advice?


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    #2
    Toyotafanboi
    Registered Users Posts: 12,917 ✭✭✭✭Toyotafanboi


    Was it a brand new car or new to you?

    What make/ model is it?

    Is it back in the dealer you bought from initially?


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    #3
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    I don't think it's a good idea to name the make / model in case it works against me.

    Has this or similar happened to anyone else?


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    #4
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    Yes it was brand new with a 3 year warranty and I returned it to the servicing section at the dealer I bought it from.


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    #5
    Atlantic Dawn
    Registered Users Posts: 82,819 ✭✭✭✭Atlantic Dawn
    M


    As it's a new car get on to the distributor for that brand and complain.


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    #6
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    I assume , at the very least, the dealer gave you a loan of a new car in the meantime. I would contact the distributor immediately about the delay. 4 months for a spare part on a new car is absolutely unforgivable.


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    #7
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    Yeah it's a rental car 161 but I want my own car. I am worried about implications if for any reason I damage the rental car.


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    #8
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    I am getting weekly scripted phone calls from the distributor in the uk apologising for the delay and always unable to give me a timescale for repair.


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    #9
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    tazdustdevil wrote: »
    I am getting weekly scripted phone calls from the distributor in the uk apologising for the delay and always unable to give me a timescale for repair.

    Is there no Distributor for the car in Ireland?


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    #10
    SCOOP 64
    Registered Users Posts: 5,264 ✭✭✭SCOOP 64


    On the plus side at least its keeping the milage low on your new car.


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    #11
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    Melody Mango Knapsack wrote: »
    Is there no Distributor for the car in Ireland?
    Customer service side of things seems to be managed through headquarters in the UK.


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    #12
    tazdustdevil
    Registered Users Posts: 56 ✭✭tazdustdevil


    SCOOP 64 wrote: »
    On the plus side at least its keeping the milage low on your new car.


    True but if I have an accident/ damage the rental car, excess is about €1500 afaik.


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    #13
    SCOOP 64
    Registered Users Posts: 5,264 ✭✭✭SCOOP 64


    tazdustdevil wrote: »
    True but if I have an accident/ damage the rental car, excess is about €1500 afaik.

    See your point.


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    #14
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    tazdustdevil wrote: »
    True but if I have an accident/ damage the rental car, excess is about €1500 afaik.

    Id argue that your dealings are with the garage not the rental company and let them sort it


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