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What is going on in Navan's BOI branch?

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  • 16-10-2016 7:42pm
    #1
    sandraskudra
    Registered Users Posts: 1 ✭


    Absolutely horrifying customer service. Was there on Saturday 15th of October and asked some young lady who seemed unpleasantly surprised we need staff assistance (its machines for lodgement there) about online services for a friend of mine who's English is not great yet. Had to listen to the lecture about a need to learn English (which I agree with) and then trying to sort such things. Asked few more things but was treated like asked for a favour and felt I am unwelcome distraction from whatever she is employed to do there..Not even replies itself but the way I was talked down to was just pure upsetting. Is that a case of intolerance towards international community or is it just very very poor customer service I am wondering?


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    #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    sandraskudra wrote: »
    Absolutely horrifying customer service. Was there on Saturday 15th of October and asked some young lady who seemed unpleasantly surprised we need staff assistance (its machines for lodgement there) about online services for a friend of mine who's English is not great yet. Had to listen to the lecture about a need to learn English (which I agree with) and then trying to sort such things. Asked few more things but was treated like asked for a favour and felt I am unwelcome distraction from whatever she is employed to do there..Not even replies itself but the way I was talked down to was just pure upsetting. Is that a case of intolerance towards international community or is it just very very poor customer service I am wondering?
    Good Afternoon sandraskudra, 

    Thanks for contacting us here on Boards.ie, I am very sorry to hear that you and your friend experienced this. We would like to follow up with you directly if you would be so kind as to send your name and contact number we will forward to the relevant department to call you. Click on the link below my name to do this. 

    Thank you and apologies again about this, 

    Evie 


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