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3G/4G Issues

Tim76 · 2016-10-17 14:35:19

Hi, Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E". I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

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17-10-2016 3:35pm

#1

Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

0

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#2 18-10-2016 12:04pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

0
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#3 18-10-2016 12:28pm
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

0
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#4 18-10-2016 12:57pm
cherryghost

Moderators, Technology & Internet Moderators Posts: 17,134 Mod ✭✭✭✭

Join Date: January 2008

Posts: 16357

What phone have you got and what locality are you in?

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#5 19-10-2016 10:20am
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

0
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#6 07-11-2016 3:57pm
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

0
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#7 07-11-2016 6:02pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

0
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#8 07-11-2016 11:09pm
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

0
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#9 08-11-2016 12:15pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

0
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#10 08-11-2016 2:00pm
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.

0
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#11 08-11-2016 2:20pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.

[font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

0
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#12 09-11-2016 11:39am
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.

[font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

This seems to be a problem with a number of eMobile customers that I have spoken to in the area. Could it be a network issue by any chance?

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#13 09-11-2016 2:03pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Eir: Pamela wrote: »

Tim76 wrote: »

Hi,

Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

Hi Pamela,

Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

Regards,

Tim

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
[font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.

What area in Limerick are you in Tim76?

- Pamela

City

[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.

[font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

This seems to be a problem with a number of eMobile customers that I have spoken to in the area. Could it be a network issue by any chance?

[font=Verdana, sans-serif]I've checked this with our mobile tech team [/font][font=Verdana, sans-serif]Tim76 [/font][font=Verdana, sans-serif]& there are no reported issues in this area. Can you try the handset testing & let me know how it goes?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

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#14 11-11-2016 1:31pm
Tim76

Registered Users Posts: 953 ✭✭✭

Join Date: February 2013

Posts: 788

On a separate matter, m[font=Calibri, Arial, Helvetica, sans-serif]y current 24 month contract is due to expire this month.[/font]

[font=Calibri, Arial, Helvetica, sans-serif]What you can offer me instead of the existing contract and if the phone is now unlocked and I am free to switch to another service provider for a better deal?[/font]

[font=Calibri, Arial, Helvetica, sans-serif]Thanks[/font]

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#15 11-11-2016 1:58pm
eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Tim76 wrote: »

On a separate matter, m[font=Calibri, Arial, Helvetica, sans-serif]y current 24 month contract is due to expire this month.[/font]

[font=Calibri, Arial, Helvetica, sans-serif]What you can offer me instead of the existing contract and if the phone is now unlocked and I am free to switch to another service provider for a better deal?[/font]

[font=Calibri, Arial, Helvetica, sans-serif]Thanks[/font]

Hi Tim76,

For the best support on this, I would recommend contacting the care team on 1800690000 & they would be more than happy to run through your options etc.

- Stacey

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