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Small Claims Court or?

bog master · 2016-10-20 07:31:38

Hi All Looking for advice on how best to pursue this. I have an issue with a satellite television provider. I rang up to cancel and they have continued to take payments on a credit card over a long period of time. Is Small Claims the best way to proceed? Thanks

Comments

#32 25-11-2016 12:52pm

bog master

Registered Users, Registered Users 2 Posts: 926 ✭✭✭

Join Date: May 2008

Posts: 876

Xterminator wrote: »

HI OP

that tallies exactly with what sky have said. 3 month suspension, no termination. did you ask for a transcript? it would be the proof, but thus far the evidence would seem to be that sky did what they said they would do.

you are correct in stating that sky use pressure tactics to keep customers from leaving.

If i were you i would still send a letter of complaint to sky, outlining your circumstances, eg losing your house, the fact you tried to cancel. and ask them for consider a partial refund, given the circumstances. Once you get a formal reply from sky, you can (if not satisfied) open a complaint with comreg.

however if sky have followed their T&C's then you are really looking for a goodwill gesture from sky (unless a transcript shows otherwise)

This is not what Sky has claimed in their email.
"you called to advise that you wished to cancel your account and we offered to reduce your bill in order for you to stay. On this call, you advised that you would think about this offer and call back. As there was no call back, your account remained active and as such, your billing continued as normal."

Three months no billing, and then reduced billing for a period and then full billing. This is not "billing continued as normal". And they claim I would think about this offer of reduced billing, and did not call back. Since I did not call back, then why did they reduce the billing?

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