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Signing into my account online

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  • 20-10-2016 9:32am
    #1
    Digiby
    Registered Users Posts: 101 ✭✭


    Hi,

    I'm a new customer to Electric Ireland and when I try to setup my account online with my EI Account number and MPRN it tells me that the account number is already in use by another customer.

    What can I do in this situation?


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Digiby,

    Thank you for getting in touch.

    Did you have an Electric Ireland account before with Online Billing? If so, you can just log in or reset the password, rather than needing to set up an Online Billing account.

    If you need us to assist you further, do let us know.

    Una

    ________


  • Options
    #3
    Digiby
    Registered Users Posts: 101 ✭✭Digiby


    No, I'm in a new house and this is my first time using Electric Ireland in my name


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    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi again Digiby,

    Thanks for your post.

    If you send us a private message confirming the Electric Ireland account number in question, stating that you are the account-holder and how your name appears on the account, and your address and date of birth, we will look into this for you ASAP.

    Best regards,
    Una

    ________


  • Options
    #5
    Digiby
    Registered Users Posts: 101 ✭✭Digiby


    Thanks. All working now :)


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