Problems just seem to follow me with Eir

Icyseanfitz

Anna I don't have access to yer system, but I can tell you that I have received no new modem, the new line wasn't brought into my house yet, and my speeds are still 16mb not the 1000mb I'd ordered. So while eir might have me down as completed, I certainly am not, and I will not be paying for a service I am not receiving.... Again

eir: Anna

I will follow this up for you now and query how this order went active.

I do apologise Icyseanfitz and will be back in touch with you through PM as soon as I have an update.


Thanks,
Anna

lawred2

Is it really this hard to provision broadband?

Icyseanfitz

ive stories going back 2 years  its not even the individual people working at eir, who are generally nice. Its the fact that none of them seem to know whats going on in other departments and they only have power over their own department....and theres loads of departments 

eir: Anna

Icyseanfitz wrote: »

ive stories going back 2 years  its not even the individual people working at eir, who are generally nice. Its the fact that none of them seem to know whats going on in other departments and they only have power over their own department....and theres loads of departments 

I do apologise Icyseanfitz.

Thanks,
Anna

Icyseanfitz

no problem Anna, not your fault. Just so sick of the run around ringing this that and every number but still getting no where 

eir: Leanne

Icyseanfitz wrote: »

no problem Anna, not your fault. Just so sick of the run around ringing this that and every number but still getting no where 

Hi Icyseanfitz,

I am sorry to hear you feel this way, I will relay your feedback onto the relevant department.

Again, I sincerely apologise for any inconvenience caused.

Thanks, 
Leanne.

Icyseanfitz

any news?

eir: Anna

Apologies for the delay.

In regards to your order, this has gone active as it was issued and forced through to complete without any installation.

This has been escalated to management to get this rectified.

I do apologise.

Thanks,
Anna

Icyseanfitz

Thanks Anna

eir: Anna

No problem at all

Thanks,
Anna

Icyseanfitz

?

eir: Anna

Apologies for the delay in replying to you.

I have checked this again and an appointment has been made for the 04/05/17 for a technician to go out to you to activate this at your premises.

Please feel free to get back in touch to let us know how you got on.

Thanks,
Anna

guideanna

Icyseanfitz wrote: »

no problem Anna, not your fault. Just so sick of the run around ringing this that and every number but still getting no where 

my life at the moment consists of daiy calls/online chats and hounding poor Anna on boards…Eir are driving me slowly but surely round the bend!! 

eir: Anna

I completely understand your frustration and I sincerely apologise.

Thanks,
Anna

Icyseanfitz

Well sure enough, no technician/call/email or even sighting of an eir van yesterday or all week. So glad I decided not to take off work yesterday and lose a days wages like I've done so many times for this crap.

It seemingly doesn't get any better guideanna! I've been dealing with this incompetence for years at this stage

eir: Anna

I'm very sorry to hear this.

I will follow this up for you now and update you as soon as I hear back.

Thanks,
Anna

Icyseanfitz

?

guideanna

My God, Eir are running some show!

I have a technician booked for Thursday, got my confirmation email and when i rang to check something yesterday about my order i was told the installation date was for Wed!!!!
What the actual hell does be going on in there.

eir: Anna

Hi Icyseanfitz,


I'm very sorry in the delay.


I have been advised by our wholesale department that this work will go ahead on the 19/05 and your FTTH will be completed.


I have also written to you in PM.


Thanks,
Anna

guideanna

Let us know if you've been offered and compensation Icyseanfitz,
Terrible carry on from Eir!
Shocking service.

Icyseanfitz

Thanks Anna, can you please tell me whether I can expect a call/text before the appointment? And are the technicians able to put in overhead lines as this is what will be needed?

Guideanna, Anna offered me one months compensation, tbh I hope it all goes smoothly on the 19th but I can see a couple of more months compensation before this is sorted well used to it.

eir: Anna

No problem Icyseanfitz.

You should receive a call before the technician arrives out and our wholesale team have advised there shouldn't be an issue during the installation.

Please let us know how you get on with this.

Thanks,
Anna

Icyseanfitz

hi Anna, can you please check to see if my appointment is still scheduled for this friday please

guideanna

Icyseanfitz wrote: »

Thanks Anna, can you please tell me whether I can expect a call/text before the appointment? And are the technicians able to put in overhead lines as this is what will be needed?

Guideanna, Anna offered me one months compensation, tbh I hope it all goes smoothly on the 19th but I can see a couple of more months compensation before this is sorted well used to it.

Yea it's not much for the hassle. I'm also still trying to get an engineer out to me,  its unbelievable!

Icyseanfitz

Bump

eir: Leanne

Icyseanfitz wrote: »

Bump

Hi Icyseanfitz,

Thanks for getting in touch

Can you please PM me your account details and I will check your appointment date and time?

Thanks, 
Leanne.

Icyseanfitz

sent

eir: Leanne

I will check my PM's now.:) 

Thanks,
Leanne.

Icyseanfitz

I pmed you the name on my account yesterday