Problems just seem to follow me with Eir

eir: Anna

I apologise for the confusion.

I will look into this for you now.

Thanks,
Anna

Icyseanfitz

thanks, ive taken friday morning off work as ive been told its an am appointment. I am hoping i actually get a visit and that the technician will actually complete my order.

regards
sean

eir: Leanne

Icyseanfitz wrote: »

thanks, ive taken friday morning off work as ive been told its an am appointment. I am hoping i actually get a visit and that the technician will actually complete my order.

regards
sean

No problem, Icyseanfitz.

The technician should call before arrival. 

Please feel free to get in touch if you have any further queries.

Thanks,
Leanne.

Icyseanfitz

no call or text yet, but still hopeful 

Icyseanfitz

well nothing so far, my patience is at an end with this crap. I took the day off work as i was told i had an appointment for today. what in the hell is going on with yer damn company? i know digiweb are reselling ftth now as well, i wonder if they would actually install broadband for me unlike eirscam

eir: Anna

Hi Icyseanfitz,


I'm sorry to hear this.


Please let us know how you get on with the technician today.


Thanks,
Anna

Icyseanfitz

Technician came while I wasn't in, talked to my partner, he said another pole has to be put in for the overhead, didn't give a time frame or date! Is there anyway to check if the order has been even been put in or when its for? 
I imagine I'll need a new technician appointment once the pole is in :rolleyes:, whenever that might occur. This has been a nightmare from start to whenever the hell it will finish. Its bloody broadband, not rocket science

eir: Anna

I am very sorry about all of the inconvenience caused to you.

I will follow up on this and the order should be updated with the technician's notes in 24 hours.

-Anna

guideanna

Icyseanfitz you and i must be gluttons for punishment with this company.


Eir how do you think this carry on is acceptable.


Whatever way my order goes i'm reporting the entire sage to COMREG because it's just disgraceful that customers are having to spend hours/days/weeks and MONTHS trying to get what should be a simple order processed.


If an issues arise more than once with a new customer surely there should be personnel available to oversea that customers order to completion?
Instead we are expected to pick up the phone, do online chat, get on boards, and literally chase eir every millimetre of the way because not one single person in there give a sh*t! No one follows up, no one calls you back, no one actually HELPS!


Icyseanfitz i'v been offered a one month fee waiver however since i've yet to be connected and i'm literally 2 months into this whole process i find that offer a bit lacking.

Icyseanfitz

yeah its a  shambles to be honest, i think i have nearly 400 or so post here on the eir board alone with all the problems ive had.

Any update on the pole installation, its well over 24 hours since friday 

eir: Anna

Apologies for the delay.

I have rang our wholesale department and they have advised me that your order has gone undelivered and the system has cancelled the order. 

If all the ducting has been done you will need to re-order and a technician will be able to install this.

I am very sorry for the inconvenience caused to you.

Thanks,
Anna

Icyseanfitz

Anna im trying to stay professional here but what in the absolute hell are you talking about??? The technician came out friday, he was told we are putting in an overhead line as we are not kangoing up all the concrete slabs needed to install an underground duct, He said he would put in a new order for a new pole to be installed for an overhead line, there will be no ducting for feck sake as the line isnt going underground!!! do ye read these posts at all.

So in a nutshell what you are saying to me is that i am right back at square one like i was at the start of march.

How is this acceptable? ive been run around from this idiot to the next for going on 3 months, Its simple, get an installation for a new pole, get the technician to install my god damn broadband. Either that or im giving digiweb a buzz and ye can cancel my 100 euro a month package........

Icyseanfitz

eir: Anna wrote: »

Apologies for the delay.

I have rang our wholesale department and they have advised me that your order has gone undelivered and the system has cancelled the order. 

If all the ducting has been done you will need to re-order and a technician will be able to install this.

I am very sorry for the inconvenience caused to you.

Thanks,
Anna

So when eir cannot complete an order due to them not being equipped/informed or capable ye just cancel it instead of trying to fix the issue! what kind of company does this!!!

eir: Anna

I am truly sorry about this as the system has automatically cancelled this down.

-Anna

Icyseanfitz

yes well im going to give digiweb a buzz to see if they can manage a better service than ye, sick of eir and its useless customer service, il be giving comreg a buzz as well to see if they have interest in yer useless service.

Thanks for being and staying an absolute joke!

Sincerely, 

Sean 

eir: Anna

I am very sorry Sean and I completely understand your frustration.

I'm sorry I can't offer you better news on this.

-Anna

guideanna

Icyseanfitz wrote: »

eir: Anna wrote: »

Apologies for the delay.

I have rang our wholesale department and they have advised me that your order has gone undelivered and the system has cancelled the order. 

If all the ducting has been done you will need to re-order and a technician will be able to install this.

I am very sorry for the inconvenience caused to you.

Thanks,
Anna

So when eir cannot complete an order due to them not being equipped/informed or capable ye just cancel it instead of trying to fix the issue! what kind of company does this!!!

This is absolutely CORRECT! 
SUCH a flawed systemd!

Icyseanfitz

Can i get my UAN number pmed please 

eir: Anna

I have sent you a PM.

Thanks,
Anna

guideanna

eir: Anna wrote: »

I am very sorry Sean and I completely understand your frustration.

I'm sorry I can't offer you better news on this.

-Anna

Anna is there any progress or development being made in the way Eir deals with it's customers new orders. 
Surely you as staff can see how this system of canceling orders at every obstacle is not only time consuming and costly for Eir (multiple engineer appointments etc), but also HIGHLY frustrating for the customers.
I've been dealing with my own order issues since March and let me tell you if i wasnt' so stubborn and at the computer all day, i'd have walked away months ago. 

Is there anything being done....do Eir even care that the system is flawed?

Icyseanfitz

thank you, I take it i will have no repercussions if i decide to cancel my eir contract due to all of this?

eir: Anna

I would recommend speaking to our cancellations team on 1901 to advise you on this.

Thanks,
Anna

eir: Anna

guideanna wrote: »

eir: Anna wrote: »

I am very sorry Sean and I completely understand your frustration.

I'm sorry I can't offer you better news on this.

-Anna

Anna is there any progress or development being made in the way Eir deals with it's customers new orders. 
Surely you as staff can see how this system of canceling orders at every obstacle is not only time consuming and costly for Eir (multiple engineer appointments etc), but also HIGHLY frustrating for the customers.
I've been dealing with my own order issues since March and let me tell you if i wasnt' so stubborn and at the computer all day, i'd have walked away months ago. 

Is there anything being done....do Eir even care that the system is flawed?

I'm afraid there are many factors as to why this would happen and is currently being looked into by the relevant team.

Thanks,
Anna

testicles

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Icyseanfitz

dont know what has happened as i was told everything was cancelled but eir have came and installed a new pole today which is relatively great. I have been in touch with digiweb and they can have it installed and ready to go within 10 days, if eir can get me an appointment in the same time frame i will stick with ye. 

Icyseanfitz

?

eir: Anna

I will query this with our Wholesale team for you in regards to an installation as there seems to be a mix-up with this order as they had originally told us that the appointment had been cancelled down.

I do apologise for the inconvenience caused to you.

Thanks,
Anna

Icyseanfitz

please do, it was an eir guy that installed the new pole btw, if i could just get a new installation date for my 1000mbs ftth + phone package id be happy 

eir: Anna

I have queried this with our Wholesale team and they have advised that this order is cancelled and a new order will still need to be placed for this as they cannot reschedule the appointment.

I do apologise.

-Anna

Icyseanfitz

jesus h christ