Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Subscription Renewal - Decrease in speed

Options
  • 24-10-2016 11:57am
    #1
    Alzone
    Registered Users Posts: 60 ✭✭


    Hi,

    I just renewed my subscription for another 18 months and I was told that there will be no change on my speed (23 Mbps Downstream). BUT to my surprise the speed had decreased to 6 Mbps! Also my IP has been changed. When I first registered I really struggled to get the maximum bandwidth possible (23 Mbps) but it is a huge regression.

    What happened? And do I have to go trough the same process to go back to my original connection speed?

    Thanks


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Alzone wrote: »
    Hi,

    I just renewed my subscription for another 18 months and I was told that there will be no change on my speed (23 Mbps Downstream). BUT to my surprise the speed had decreased to 6 Mbps! Also my IP has been changed. When I first registered I really struggled to get the maximum bandwidth possible (23 Mbps) but it is a huge regression.

    What happened? And do I have to go trough the same process to go back to my original connection speed?

    Thanks
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Alzone,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm so sorry to hear you are experiencing issues with your broadband since your recent renewal.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] I would recommend contacting the technical team & troubleshooting the issues you are experiencing. You can contact them on 1890260260 or Freephone 1901 option 2. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


Advertisement