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Supplier died

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  • 24-10-2016 8:35pm
    #1
    chrismon
    Registered Users Posts: 1,115 ✭✭✭


    Hi.
    I was looking to get a DVR replaced under warranty by a wholesaler.
    However they informed me that the supplier died and they have no one to send it back to?
    Where do I go from here?


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    #2
    the_pen_turner
    Registered Users Posts: 7,515 ✭✭✭the_pen_turner


    surely a refund


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    #3
    coylemj
    Registered Users Posts: 25,457 ✭✭✭✭coylemj


    OP, are you the retailer or did you buy from a retailer? I'm curious as to why the wholesaler is mentioned at all. If you are a consumer and purchased from a retailer then you have to be sorted out by the retailer. If the wholesaler died then that's the retailer's problem, not yours.

    It's a common tactic used by retailers - I'd love to help you but (circumstances outside my control/lame excuse) ......


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    #4
    chrismon
    Registered Users Posts: 1,115 ✭✭✭chrismon


    coylemj wrote: »
    OP, are you the retailer or did you buy from a retailer? I'm curious as to why the wholesaler is mentioned at all. If you are a consumer and purchased from a retailer then you have to be sorted out by the retailer. If the wholesaler died then that's the retailer's problem, not yours.

    It's a common tactic used by retailers - I'd love to help you but (circumstances outside my control/lame excuse) ......

    I'm not a retailer.
    I bought directly from a wholesaler not a retailer that's why they are mentioned.
    I'll get back in contact with the wholesaler and try get it sorted.


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    #5
    L1011
    Registered Users Posts: 69,024 ✭✭✭✭L1011


    The wholesaler is responsible as the retailer - who they bought it off is unimportant to you. That they are a wholesaler doesn't matter if you made a retail purchase.

    While its not really relevant, is the supplier that died a human (actual death) or a business (bankruptcy?)


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    #6
    chrismon
    Registered Users Posts: 1,115 ✭✭✭chrismon


    L1011 wrote: »
    The wholesaler is responsible as the retailer - who they bought it off is unimportant to you. That they are a wholesaler doesn't matter if you made a retail purchase.

    While its not really relevant, is the supplier that died a human (actual death) or a business (bankruptcy?)

    Thanks!
    The owner of the company died and no one else took it over.


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    #7
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    just contact the manufacturer


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    #8
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    Op, to be fair, you are not being very clear. A wholesaler is a vendor, same as a retailer/shop when it comes to consumer rights/law.

    If the wholesaler/shop is still trading then they are responsible and that is where you should go. If the owner died and the wholesaler/shop has closed, then frankly, you are wasting your money going to SCC and would probably have more luck with the manufacturer.

    Is the wholesaler/shop closed or is it still trading?


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    #9
    ted1
    Registered Users Posts: 23,543 ✭✭✭✭ted1


    chrismon wrote: »
    Hi.
    I was looking to get a DVR replaced under warranty by a wholesaler.
    However they informed me that the supplier died and they have no one to send it back to?
    Where do I go from here?

    A refund, your contract is with the shop, you do not need to know anything about the background story


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