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PAYG keypad ID

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  • 29-10-2016 2:05pm
    #1
    oscarBravo
    Technology & Internet Moderators Posts: 28,803 Mod ✭✭✭✭


    Hi - I'm in a situation where I need to top up a PAYG meter for someone who's out of the country and doesn't seem to have access to his "keypad ID" or "premises ID". Is there anything I can do? I have access to the keypad, but not to the in-home display.


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    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi oscarBravo,

    Thank you for getting in touch.

    Some customers have Smarter Pay As You Go meters, which do not require a code being put into the meter as they will automatically top-up when you purchase a top-up online or in-store.

    If you have the customer's Pay As You Go card number, you will be able to make a once off top-up. This is the same number as the keypad ID and is only visible on the Pay As You Go card. It does not appear on the meter.

    As there is a keypad outside, you will be able to put the code into the meter if the customer has a standard Pay As You Go meter.

    We hope this helps. Please let us know if you have any other questions.

    Thanks,
    Aoife

    ________


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