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Please stop text reminders about paying bill - I do have an Eir A/C

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  • 01-11-2016 11:30am
    #1
    TLF
    Registered Users Posts: 38 ✭


    Hi Eir reps,

    Can someone please contact me about how I can stop Eir texting me every month reminding me to pay my bill?

    I do have an A/C so didn't want to piggyback on the other open thread.

    This started in October and while I was annoyed I let it go once hoping it was a mistake. But I got another one yesterday for November.

    I pay by Direct Debit!! So to be getting text "reminders" is downright ridiculous and bordering on insulting. 

    I would also like to know where exactly I consented to my non-Eir mobile phone number being used for this purpose and how I can get that approval rescinded.


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  • Options
    #2
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    TLF wrote: »
    Hi Eir reps,

    Can someone please contact me about how I can stop Eir texting me every month reminding me to pay my bill?

    I do have an A/C so didn't want to piggyback on the other open thread.

    This started in October and while I was annoyed I let it go once hoping it was a mistake. But I got another one yesterday for November.

    I pay by Direct Debit!! So to be getting text "reminders" is downright ridiculous and bordering on insulting. 

    I would also like to know where exactly I consented to my non-Eir mobile phone number being used for this purpose and how I can get that approval rescinded.
    Hi TLF,

    Thanks for getting in touch. I'm sorry to hear this. I can appreciate your frustration completely. Can I query if you ever placed an order with eir? Feel free to PM me here & I can look into this. 


    - Stacey


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