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Billing issue

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  • 02-11-2016 10:51am
    #1
    rn
    Registered Users Posts: 1,073 ✭✭✭


    Hi,
    On the 14th of July I signed up for Eir Fibre solo package with a price of €45pm. I understand that I was locked into a contract for 6 months (I think) as a result. The email that confirms my order makes it clear there is no promotional period for this package, so it will be €45. See attached copy of the email.

    However the day I got a bill for broadband, the bill is now €50. 

    I've had no notification of this change? (I've searched my emails)

    As a result of this change, can you confirm that the contract is now broken and I'm free to change supplier?

    Thanks
    Rn 


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  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rn wrote: »
    Hi,
    On the 14th of July I signed up for Eir Fibre solo package with a price of €45pm. I understand that I was locked into a contract for 6 months (I think) as a result. The email that confirms my order makes it clear there is no promotional period for this package, so it will be €45. See attached copy of the email.

    However the day I got a bill for broadband, the bill is now €50. 

    I've had no notification of this change? (I've searched my emails)

    As a result of this change, can you confirm that the contract is now broken and I'm free to change supplier?

    Thanks
    Rn 
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]rn,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Can you PM me your account number and I'll check this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Sometimes the first bill will be slightly more expensive due to a part period charge. This will be in the 'service and connection' area of the bill. The 'service and connection charge' area of the bill does not necessarily indicate a connection charge but rather a charge for service from when the line and broadband was activated up until the commencement of the billing date (all bills are charged in advance).[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • Options
    #3
    rn
    Registered Users Posts: 1,073 ✭✭✭rn


    Thanks for sorting this out Pamela.


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rn wrote: »
    Thanks for sorting this out Pamela.
    No problem at all  rn, enjoy your weekend. :D


    -Pamela 


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