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ATM should go back to school

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  • 03-11-2016 9:12am
    #1
    Poncke
    Registered Users Posts: 955 ✭✭✭


    How do you get to 120 with 50 euro notes?

    ktNlQrA.jpg


«1

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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Poncke wrote: »
    How do you get to 120 with 50 euro notes?

    ktNlQrA.jpg
    Hi Poncke,

    Is there anything we can help you with here? 

    Thanks
    Tara


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    #3
    Poncke
    Registered Users Posts: 955 ✭✭✭Poncke


    Can't you see what's wrong?


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    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Poncke wrote: »
    Can't you see what's wrong?
    Hi Poncke,

    Have you had difficulty using one of our ATMs? 

    Thanks
    Tara


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    #5
    baby and crumble
    Registered Users Posts: 8,512 ✭✭✭baby and crumble


    To be fair, the "maximum amount" message will be a standard message for that ATM at all times. 

    It's obviously out of €20 notes so that message has come up on top. 

    I don't see what the big deal is. 


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    #6
    Mortpourvelo
    Banned (with Prison Access) Posts: 393 ✭✭Mortpourvelo


    There's nothing wrong with that ATM, the MAXIMUM it can issue is 120 euro.

    It only contains currently 50 euro notes.

    Therefore the most you can get is 100 euro.


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    #7
    Poncke
    Registered Users Posts: 955 ✭✭✭Poncke


    I asked the question in my first post and included a photo


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    #8
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,101 Mod ✭✭✭✭MarkR


    Those are two different things. The maximum for that machine is not related to the denominations of currency available. 


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    #9
    Poncke
    Registered Users Posts: 955 ✭✭✭Poncke


    testaccount123 wrote: »
    [deleted]

    You mean 50+50=120?


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    #10
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    Common sense is obviously lost on some people.

    OP, neither message is related to each other.

    If you can't figure that out then maybe you should go back to school.


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    #11
    Poncke
    Registered Users Posts: 955 ✭✭✭Poncke


    If it only has 50 notes it should say the maximum is 100 or 150. But don't let math get in the way of a good insult.


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    #12
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Poncke wrote: »
    I asked the question in my first post and included a photo
    Hi Poncke,

    The photo is not displaying for us here and we've checked your post using another device. As mentioned above, the 'Maximum amount' message is a default message on these ATMs.

    Thanks
    Tara 


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    #13
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    Poncke wrote: »
    If it only has 50 notes it should say the maximum is 100 or 150. But don't let math get in the way of a good insult.
    Don't let logic get in the way of a good rant OP ;-)


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    #14
    artanevilla
    Moderators, Education Moderators, Sports Moderators Posts: 10,595 Mod ✭✭✭✭artanevilla


    Poncke wrote: »
    If it only has 50 notes it should say the maximum is 100 or 150. But don't let math get in the way of a good insult.
    But the maximum the ATM can dispense is 120.


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    #15
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    artanevilla wrote: »
    Poncke wrote: »
    If it only has 50 notes it should say the maximum is 100 or 150. But don't let math get in the way of a good insult.
    But the maximum the ATM can dispense is 120.
    Why? It's a GENERIC MESSAGE THAT CANNOT CHANGE!


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    #16
    artanevilla
    Moderators, Education Moderators, Sports Moderators Posts: 10,595 Mod ✭✭✭✭artanevilla


    The speedo on my 1.4 car goes up to 230kmph.


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    #17
    CalamariFritti
    Registered Users Posts: 5,621 ✭✭✭CalamariFritti


    Jesus guys keep your hats on. What's the story with someone calling someone a retard over something like this eh?

    After all it's a perfectly good question. Not the most important thing ever but clearly illogical and obviously confusing or irritating to some.


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    #18
    Big Bag of Chips
    Administrators Posts: 14,032 Admin ✭✭✭✭✭Big Bag of Chips


    It doesn't mean the maximum this machine can dispense at this time is €120. It means the maximum that can be dispensed by the machine is €120, at any time when the machine has all note denominations.

    It's hardcoded text.

    Is this your first time using an ATM, OP?


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    #19
    listermint
    Registered Users Posts: 33,932 ✭✭✭✭listermint


    I found it funny anyway, I dont think it was meant as a serious support question tbh


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    #20
    helimachoptor
    Moderators, Science, Health & Environment Moderators Posts: 21,656 Mod ✭✭✭✭helimachoptor


    listermint wrote: »
    I found it funny anyway, I dont think it was meant as a serious support question tbh
    lets hope not...


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    #21
    amber2
    Registered Users Posts: 1,597 ✭✭✭amber2


    If the message read the maximum that can be dispensed is €100, I'm sure you would be on here saying you should have another €20 left in your account and where has it gone, bit of common sense need when you see these type of messages, we all did basic math in school I'm sure you can deduce for yourself.


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    #22
    Mortpourvelo
    Banned (with Prison Access) Posts: 393 ✭✭Mortpourvelo


    If it was meant as a serious support question and is indicative of the questions Customer Service get - they are WAY underpaid!!!! #MedalsAllRound


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    #23
    amber2
    Registered Users Posts: 1,597 ✭✭✭amber2


    Mortpourvelo wrote: »
    If it was meant as a serious support question and is indicative of the questions Customer Service get - they are WAY underpaid!!!! #MedalsAllRound

    Believe me this isn't a patch on things you get asked.


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    #24
    CalamariFritti
    Registered Users Posts: 5,621 ✭✭✭CalamariFritti


    It's probably not a serious support question More a moan about how come that on a customer facing device for an institution as 'grand' as a bank they can't get their act together and have the messages on screen make sense.

    Something I find is quite a valid comment. It wouldn't pass where I work.

    As for the comment to the 'hardcoded' nature of that message....
    Well I work in IT for a big financial company and IMO having that message 'hardcoded' would indeed be something that may warrant the word 'retarded'.


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    #25
    FortySeven
    Closed Accounts Posts: 3,296 ✭✭✭FortySeven


    I think a more important question would be why the machines let you go through the whole process before telling you at the end that it has no twenties. This forces you to go through the entire system again.

    Surely if it is out of twenties it should be staated at the beginning? The machines are slow enough without doing it twice.


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    #26
    Boom_Bap
    Moderators, Music Moderators, Society & Culture Moderators Posts: 25,734 Mod ✭✭✭✭Boom_Bap


    FortySeven wrote: »
    I think a more important question would be why the machines let you go through the whole process before telling you at the end that it has no twenties. This forces you to go through the entire system again.

    Surely if it is out of twenties it should be staated at the beginning? The machines are slow enough without doing it twice.
    The software on the ATM cannot perform a count on the cash cassettes on the ATM so can't check them prior to the transaction.
    It can only request cash from the cassettes once the transaction has been approved, and only at that point it can start to interact with the cassettes.


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    #27
    CalamariFritti
    Registered Users Posts: 5,621 ✭✭✭CalamariFritti


    Boom_Bap wrote: »
    The software on the ATM cannot perform a count on the cash cassettes on the ATM so can't check them prior to the transaction.
    It can only request cash from the cassettes once the transaction has been approved, and only at that point it can start to interact with the cassettes.

    Well but surely if the cassette denied 20s a minute ago It's safe to say it will be out of 20s for future transactions until replenished.


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    #28
    average_runner
    Registered Users Posts: 12,851 ✭✭✭✭average_runner


    MarkR wrote: »
    Those are two different things. The maximum for that machine is not related to the denominations of currency available. 

    Software should be of higher quality


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    #29
    average_runner
    Registered Users Posts: 12,851 ✭✭✭✭average_runner


    Boom_Bap wrote: »
    The software on the ATM cannot perform a count on the cash cassettes on the ATM so can't check them prior to the transaction.
    It can only request cash from the cassettes once the transaction has been approved, and only at that point it can start to interact with the cassettes.


    It's basic error code handling. If your software knows it can only give 50's out, it should be able to check the hardcoded maximum value and divide 50 into it and see the outcome.


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    #30
    Boom_Bap
    Moderators, Music Moderators, Society & Culture Moderators Posts: 25,734 Mod ✭✭✭✭Boom_Bap


    CalamariFritti wrote: »
    Boom_Bap wrote: »
    The software on the ATM cannot perform a count on the cash cassettes on the ATM so can't check them prior to the transaction.
    It can only request cash from the cassettes once the transaction has been approved, and only at that point it can start to interact with the cassettes.

    Well but surely if the cassette denied 20s a minute ago It's safe to say it will be out of 20s for future transactions until replenished.
    I see what you are saying. But if you want to change the hardware/software/middleware to count cash before every transaction then you'll be rendering an ATM useless as your adding more time the time at the ATM.
    There are probably security implications as well.


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    #31
    average_runner
    Registered Users Posts: 12,851 ✭✭✭✭average_runner


    Boom_Bap wrote: »
    I see what you are saying. But if you want to change the hardware/software/middleware to count cash before every transaction then you'll be rendering an ATM useless as your adding more time the time at the ATM.
    There are probably security implications as well.

    Not at all.

    The software knows there is only 50 notes left so hard part done, a part of that method it can check the max value and only display it if it divides without a remainer.


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