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The Make Up Fairy new make up brush line.

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    #212
    meeeeh
    Registered Users Posts: 11,624 ✭✭✭✭meeeeh


    Hopeful2016 wrote: »
    That's neither here nor there really, the law is the law.

    And because the law is the law you can resolve it without plastering it all over the twitter. But that wouldn't be fun.


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    #213
    Hopeful2016
    Closed Accounts Posts: 430 ✭✭Hopeful2016


    meeeeh wrote: »
    And because the law is the law you can resolve it without plastering it all over the twitter. But that wouldn't be fun.

    It's reasonably common to see people highlight on social media instances of poor customer service or difficulty in achieving a reasonable outcome when issues arise. CWTH is not unique in that and €98 is not an insignificant amount of money to be told to learn to love the brushes when she was within her rights to return them. It does appear that MUF wasn't playing by the rules and now the situation has been regularised. Hopefully it's a lesson learned by MUF unless she's of the opinion that there's no such thing as bad publicity.


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    #214
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    What does that have to do with breaking the online selling regulations? Tmf had to be forced by PayPal to refund her that's appalling business practice and she should be punished.


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    #215
    meeeeh
    Registered Users Posts: 11,624 ✭✭✭✭meeeeh


    notjustsweet wrote: »
    What does that have to do with breaking the online selling regulations? Tmf had to be forced by PayPal to refund her that's appalling business practice and she should be punished.

    What punishment are you suggesting? Public flogging?

    We had plenty of disputes with smaller sellers, that kind of stuff is far from uncommon.


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    #216
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    How is that anyway related to the topic of the brushes?

    This is why threads about bloggers get closed. Saying <SNIP> has absolutely nothing to do with the topic it's just throwing a dig.


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    #217
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    Sorry if im wrong
    Just stating a fact tho


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    #218
    retro:electro
    Registered Users Posts: 21,039 ✭✭✭✭retro:electro


    I think a lot of people who were on the fence about buying them will certainly now be put off buying them now. She (TMUF) was extremely unprofessional in how she handled this and made herself come across as petty and entitled.


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    #219
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    meeeeh wrote: »
    What punishment are you suggesting? Public flogging?

    We had plenty of disputes with smaller sellers, that kind of stuff is far from uncommon.

    A breach of consumer regulations should have some kind of comeback, though gaining a bad reputation when people go looking for feedback on her items is probably damage enough. I wouldn't buy anything from her now.

    Smart comments are of course just as important....


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    #220
    idunno78
    Registered Users Posts: 856 ✭✭✭idunno78


    She bought them with her own money so even tho she has a following, she was still a customer! It should have been pretty straight forward. Customer wasn't happy so wanted refund. It didn't go in her favour so she went to social media like a lot of people do these days! She got her refund but not because the Seller agreed. Because PayPal did it. Seller still didn't agree to it.

    I saw in a different thread a woman returning some jeans she bought I bet she won't run into this problem!

    The more I think about it if some one told me to 'learn to love' something I bought of them and wanted to return! I'd be damn sure I got my money back!!!


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    #221
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    bigpink wrote: »
    Sorry if im wrong
    Just stating a fact tho

    It's not a fact. I have never once seen anything from <SNIP>. If you are seeing her posts it's because you or your friends are following her and liking her posts.


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    #222
    SpillingTheTea
    Registered Users Posts: 398 ✭✭SpillingTheTea


    I'm just wondering how TMF (and others) still get to use the term 'pre-sale' now after general sale has already come and gone. Last week EnchantByJL on twitter announced there was a 'Final Christmas pre sale and restock'.. but that is false. The general sale would have already happened in order for there to be a restock ??

    It's shady marketing IMO


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    #223
    heyjude88
    Registered Users Posts: 370 ✭✭heyjude88


    After doing all the pushing for the presales, today she tells people, Meaghers pharmacy have them now and there's 15 percent off (and free shipping). Like what was the point of the pre sale? If I was one of those customers dying to get my hands on them i'd be pretty annoyed today. Also, I'm sure Meaghers would have a better refund policy.

    Can't be doing too well if she's able to discount it by over 20 euro.


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    #224
    SpillingTheTea
    Registered Users Posts: 398 ✭✭SpillingTheTea


    heyjude88 wrote: »
    After doing all the pushing for the presales, today she tells people, Meaghers pharmacy have them now and there's 15 percent off (and free shipping). Like what was the point of the pre sale? If I was one of those customers dying to get my hands on them i'd be pretty annoyed today. Also, I'm sure Meaghers would have a better refund policy.

    Can't be doing too well if she's able to discount it by over 20 euro.

    Love how we obviously are thinking the same as we posted basically the same thing :D haha


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    #225
    heyjude88
    Registered Users Posts: 370 ✭✭heyjude88


    SpillingTheTea wrote: »
    Love how we obviously are thinking the same as we posted basically the same thing :D haha


    great minds :P

    Really annoyed me after watching her snaps so had to vent :)


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    #226
    SpillingTheTea
    Registered Users Posts: 398 ✭✭SpillingTheTea


    I just don't understand how they can get away with using the term pre sale haha I mean that's like saying a product that's never sold before has an RRP.
    Hahaha


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    #227
    frogstar
    Registered Users Posts: 709 ✭✭✭frogstar


    SpillingTheTea wrote: »
    I just don't understand how they can get away with using the term pre sale haha I mean that's like saying a product that's never sold before has an RRP.
    Hahaha

    Go ahead and ask her on Twitter/Instagram about using the term pre sale or asking why she says they are sold out when clearly not.

    Guarantee you will get an instant block!


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    #228
    Cria
    Registered Users Posts: 697 ✭✭✭Cria


    On cwth twitter PayPal resolved the issue not TMF CWTH put up after it was resolved that TMF emailed her asking her what her motivation was behind her endeavour I'm in shock at how unprofessional she is acting also the photo looked nothing like the promotional photo I would be so disappointed


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    #229
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Guys - stay factual please. The thread is running pretty well so far, let's keep it going

    dudara


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    #230
    Hopeful2016
    Closed Accounts Posts: 430 ✭✭Hopeful2016


    Cria wrote: »
    On cwth twitter PayPal resolved the issue not TMF CWTH put up after it was resolved that TMF emailed her asking her what her motivation was behind her endeavour I'm in shock at how unprofessional she is acting also the photo looked nothing like the promotional photo I would be so disappointed

    That email :eek: !!!!

    She didn't even spell her name correctly.


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    #231
    idunno78
    Registered Users Posts: 856 ✭✭✭idunno78


    If the policy wasn't followed and all the info regarding threatening emails were all sent to PayPal weeks before for review! Surly PayPal wouldn't have refunded the money!?


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    #232
    retro:electro
    Registered Users Posts: 21,039 ✭✭✭✭retro:electro


    Hopeful2016 wrote: »
    That email :eek: !!!!

    She didn't even spell her name correctly.

    Where can I see the e mail?

    Edit: just saw it on CWH Twitter. How petty.


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    #233
    Mugatuu
    Registered Users Posts: 535 ✭✭✭Mugatuu


    That email is very unprofessional...? Jesus


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    #234
    retro:electro
    Registered Users Posts: 21,039 ✭✭✭✭retro:electro


    Even if she did return them 15 days too late, the MUF hasn't stated anywhere about refund policy and how many days you have to refund them. You can't make up refund policy after you have sold the item.


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    #235
    Hopeful2016
    Closed Accounts Posts: 430 ✭✭Hopeful2016


    anna080 wrote: »
    Even if she did return them 15 days too late, the MUF hasn't stated anywhere about refund policy and how many days you have to refund them. You can't make up refund policy after you have sold the item.

    This is the clincher for me. CWTH highlighted from the day she received the brushes that she couldn't find return details anywhere for the brushes. This info is supposed to be included with the goods. She appears to have returned them late but that seems to have been down to the lack of information on the part of the seller. Paypal have ruled in her (CWTH) favour too even though she had gone beyond the 14 days which suggests there were other factors at play in their decision, most likely the lack of returns info.


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    #236
    Cria
    Registered Users Posts: 697 ✭✭✭Cria


    Hopeful2016 wrote: »
    That email :eek: !!!!

    She didn't even spell her name correctly.

    I didn't even notice that she spelt it wrong how embarrassing not even sure why she needed to email after it was resolved by PayPal


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    #237
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    She's really let herself down by how she handled it.


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    #238
    retro:electro
    Registered Users Posts: 21,039 ✭✭✭✭retro:electro


    I think the whole thing needs to be put to bed now. Clare has her refund and she has the emails on her Twitter should anyone want to read them. She's running the risk of looking a tad obsessive about the situation now. She should just let it be.


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    #239
    Hopeful2016
    Closed Accounts Posts: 430 ✭✭Hopeful2016


    I'm actually finding the charade kind of amusing now I have to say. The email was gas. Wonder if that is the end of it.

    It's fair warning to others who might be thinking of buying anything from Enchant Beauty in the future though.


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    #240
    Mugatuu
    Registered Users Posts: 535 ✭✭✭Mugatuu


    I presume everything will be removed from twitter


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    #241
    laylag
    Registered Users Posts: 840 ✭✭✭laylag


    The email was very passive aggressive. Awful carry on altogether!


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