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Received wrong phone, 3weeks later still can't return it

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  • 07-11-2016 3:26pm
    #1
    frank730
    Registered Users Posts: 137 ✭✭


    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?


Comments

  • Options
    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]frank730,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • Options
    #3
    frank730
    Registered Users Posts: 137 ✭✭frank730


    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem frank730, I'll be back to you tomorrow.


    -Pamela 


  • Options
    #5
    frank730
    Registered Users Posts: 137 ✭✭frank730


    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks
    I'll be back to you shortly frank730.


    -Pamela 


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  • Options
    #7
    frank730
    Registered Users Posts: 137 ✭✭frank730


    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks
    I'll be back to you shortly


    -Pamela 
    Hi Pamela,

    the issue has not been resolved, please check the PM I sent you


  • Options
    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks
    I'll be back to you shortly


    -Pamela 
    Hi Pamela,

    the issue has not been resolved, please check the PM I sent you
    No problem  frank730, I'll be back to you shortly.


    -Pamela 


  • Options
    #9
    frank730
    Registered Users Posts: 137 ✭✭frank730


    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks
    I'll be back to you shortly


    -Pamela 
    Hi Pamela,

    the issue has not been resolved, please check the PM I sent you
    No problem , I'll be back to you shortly.


    -Pamela 
    Hi Pamela,

    Issue still remaining,please check PM, thanks


  • Options
    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    hi there, I am hoping someone can sort this out for me. a few week ago I order a new phone but received incorrect model. I have been talking to different people in loyalty team and have been waiting for a jiffy bag so I can return the phone in order to get the correct one. this is week 3 now, each time I was told the bag has been sent but still nothing in post. I am wondering if someone put eir return address as postal address so each time the bag was posted to yourself?

    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this. A jiffy bag would be issued via courier who would contact you to collect the phone. Have you received any communication in relation to this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    no, I guess it hasn't be sent to carrier yet, I will also pm you my account no for you to look at
    No problem, I'll be back to you tomorrow.


    -Pamela 
    Hi Pamela, any update on my query?

    Thanks
    I'll be back to you shortly


    -Pamela 
    Hi Pamela,

    the issue has not been resolved, please check the PM I sent you
    No problem , I'll be back to you shortly.


    -Pamela 
    Hi Pamela,

    Issue still remaining,please check PM, thanks
    No problem  frank730,




    Thanks,
    Pamela 


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