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Getting Billed off Eircom even though closed account months ago.

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  • 09-11-2016 6:37pm
    #1
    Jodotman
    Closed Accounts Posts: 182 ✭✭


    Why I am still been billed and getting text messages. Eir your one mess of a company. After the horror stories I see on boards I'm not surprised!!! Closed my account around three months ago and had to pay the stupid cancellation fee.


    Dear xxxxx,
    Your new eir bill is now available to view at My eir.
    Your November bill amount is € 59.99
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit within My eir.
    You can also pay your bill securely & conveniently once you login.
    If you need help understanding your bill we have a full bill explanation available.
    Regards,

    My eir Customer Support    [/size][/td]
    [/tr]
    [/table]


Comments

  • Options
    #2
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    Jodotman wrote: »
    Why I am still been billed and getting text messages. Eir your one mess of a company. After the horror stories I see on boards I'm not surprised!!! Closed my account around three months ago and had to pay the stupid cancellation fee.


    Dear xxxxx,
    Your new eir bill is now available to view at My eir.
    Your November bill amount is € 59.99
    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit within My eir.
    You can also pay your bill securely & conveniently once you login.
    If you need help understanding your bill we have a full bill explanation available.
    Regards,

    My eir Customer Support    [/size][/td]
    [/tr]
    [/table]
    Hope you returned your modem  - this is the standard charge they impose if you don't. Don't pay (I cancelled my DD as I had returned it but had nothing but grief until it was eventually sorted out) and they will refer it to their debt collection agents


  • Options
    #3
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Okay that could be it. Eircom who do I send this to?

    I was told on the phone that a courier would call for it? i told your customer service I was moving out of a rented house and I wouldn't be there. They said the courier would ring me. They didn't!


  • Options
    #4
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Hello can you hear me? How do I return the modem?


  • Options
    #5
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Jodotman wrote: »
    Hello can you hear me? How do I return the modem?
    Hi Jodotman, 


    Apologies for the delayed response. You can post the modem back to the free post address below with your account number & once this is posted feel free to PM me the account number & I can arrange for this fee to be fully waived. 

    eir Returns
    PO Box 12726
    Freepost

    Dublin 11

    - Stacey


  • Options
    #6
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    Its hard to understand Eir's policy in relation to this - they hardly are going to re-issue the modems to new customers and will readily accept your word that the modem has been returned. It seems its a money grabbing exercise by Eir


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  • Options
    #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    kranbo wrote: »
    Its hard to understand Eir's policy in relation to this - they hardly are going to re-issue the modems to new customers and will readily accept your word that the modem has been returned. It seems its a money grabbing exercise by Eir
    Thanks for the feedback kranbo,


    -Pamela 


  • Options
    #8
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Hi Posted back thanks, PM sent to Steacy. Can you let me know when the charge is removed.


  • Options
    #9
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Surprise Surprise, got a call off a debt collection today even though I was told the fee was removed.

    This company is an outright joke.


  • Options
    #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Jodotman wrote: »
    Surprise Surprise, got a call off a debt collection today even though I was told the fee was removed.

    This company is an outright joke.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Stacey has requested to have your balance updated [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Jodotman.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]This usually takes 10-15 working days & you should receive no further communication.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Apologies for the inconvenience caused.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #11
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Why don't Eir contact the person before giving your details to a debt collection company?

    Surely its illegal that they don't make any contact with you?


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  • Options
    #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Jodotman wrote: »
    Why don't Eir contact the person before giving your details to a debt collection company?

    Surely its illegal that they don't make any contact with you?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]You would be sent a final & closing bill [/font][font=Verdana, sans-serif]Jodotman [/font][font=Verdana, sans-serif]to advise there is a balance still owed on your account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Options
    #13
    Jodotman
    Closed Accounts Posts: 182 ✭✭Jodotman


    Eir: Pamela wrote: »
    Jodotman wrote: »
    Why don't Eir contact the person before giving your details to a debt collection company?

    Surely its illegal that they don't make any contact with you?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]You would be sent a final & closing bill [/font][font=Verdana, sans-serif]Jodotman [/font][font=Verdana, sans-serif]to advise there is a balance still owed on your account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    I told your customer representative that I was renting a house share and would be moving out and moving to another address. I asked them to update my billing address and said they couldn't and that I could login online to view my bill. Well there was no bill available online.


  • Options
    #14
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Jodotman wrote: »
    Eir: Pamela wrote: »
    Jodotman wrote: »
    Why don't Eir contact the person before giving your details to a debt collection company?

    Surely its illegal that they don't make any contact with you?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]You would be sent a final & closing bill [/font][font=Verdana, sans-serif]Jodotman [/font][font=Verdana, sans-serif]to advise there is a balance still owed on your account.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    I told your customer representative that I was renting a house share and would be moving out and moving to another address. I asked them to update my billing address and said they couldn't and that I could login online to view my bill. Well there was no bill available online.
    [font=Verdana, sans-serif]Apologies for the inconvenience [/font][font=Verdana, sans-serif]Jodotman,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I can sent you a copy if you wish?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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