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Broadband

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  • 10-11-2016 9:40am
    #1
    ROVERS1984
    Registered Users Posts: 1 ✭


    Hi,

    We have recently built a new house and went to one your stores to order phone and broadband. As the line was going to be a new install we were advised it would take 3 weeks or so before line was in and broadband up and running.

    The line was put in the following week. I rang a week and a half later to enquire about the broadband and was told a modem would be sent out and the line was still being tested. Got a text 20 minutes later to say modem was being delivered the next day. Received the modem (26 days after order). Put it on and the dsl light remained off. I rang the store and they said it could take 24 hours so it would work the next day. The store rang back a few minutes later and said the broadband was only ordered by them the day before so it would be of Tuesday this week. I didn't make an issue with it as another few days wait wasn't going to make a huge difference.

    I still have no dsl light on the modem this morning (Thursday) and would really like to get this sorted. It is 32 days since we ordered the broadband and I need it this weekend as I will be bringing some work home with me. Any help would be much appreciated.


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    #2
    iprinter
    Banned (with Prison Access) Posts: 34 ✭iprinter


    ROVERS1984 wrote: »
    Hi,

    We have recently built a new house and went to one your stores to order phone and broadband. As the line was going to be a new install we were advised it would take 3 weeks or so before line was in and broadband up and running.

    The line was put in the following week. I rang a week and a half later to enquire about the broadband and was told a modem would be sent out and the line was still being tested. Got a text 20 minutes later to say modem was being delivered the next day. Received the modem (26 days after order). Put it on and the dsl light remained off. I rang the store and they said it could take 24 hours so it would work the next day. The store rang back a few minutes later and said the broadband was only ordered by them the day before so it would be of Tuesday this week. I didn't make an issue with it as another few days wait wasn't going to make a huge difference.

    I still have no dsl light on the modem this morning (Thursday) and would really like to get this sorted. It is 32 days since we ordered the broadband and I need it this weekend as I will be bringing some work home with me. Any help would be much appreciated.
    contact Eir Loyality as they are more helpful than Eir Care


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ROVERS1984 wrote: »
    Hi,

    We have recently built a new house and went to one your stores to order phone and broadband. As the line was going to be a new install we were advised it would take 3 weeks or so before line was in and broadband up and running.

    The line was put in the following week. I rang a week and a half later to enquire about the broadband and was told a modem would be sent out and the line was still being tested. Got a text 20 minutes later to say modem was being delivered the next day. Received the modem (26 days after order). Put it on and the dsl light remained off. I rang the store and they said it could take 24 hours so it would work the next day. The store rang back a few minutes later and said the broadband was only ordered by them the day before so it would be of Tuesday this week. I didn't make an issue with it as another few days wait wasn't going to make a huge difference.

    I still have no dsl light on the modem this morning (Thursday) and would really like to get this sorted. It is 32 days since we ordered the broadband and I need it this weekend as I will be bringing some work home with me. Any help would be much appreciated.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]ROVERS1984,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Sincere apologies for the delayed response. [/font]
    [font=Verdana, sans-serif]Has this issue been resolved? Feel free to PM me.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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