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Incorrect DD from Mastercard Credit Card

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  • 11-11-2016 11:00am
    #1
    Nuttzz
    Registered Users Posts: 3,775 ✭✭✭


    So here is an odd one. My credit card was rejected yesterday which I found unusual this early in the month and I checked 365 this morning and I can see that its maxed out

    However I pay my account in full each month by DD, my balance for last month was 1073.82 however the DD for last month was only 0.82. 

    Who do I need to contact about this because I sure BOI are going to try a fast one and charge me  interest on their mistake


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    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Afternoon Nuttzz, 

    Thank you for getting in contact with us here on Boards.ie. 

    I am sorry to hear of the confusion over your credit card statement. We would like to have our customer service team look into this for you as soon as possible. If you are registered for 365Online, can you submit your query via the Service Desk and mark it to my attention. Once sent just let me know here and I will have our team prioritize your query and help resolve this for you as soon as possible. 

    Thank you again and looking forward to hearing from you. 

    Elaine 


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