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ATM debited funds but didn't dispense cash

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  • 11-11-2016 11:57pm
    #1
    shroomdoom
    Registered Users Posts: 32 ✭


    Hey,

    I used a BOI ATM with my UK Pre-Paid card, I originally took out €120 which was fine and then took out another €20...it debited my account but didn't dispense the €20!

    What can I do?

    With utmost respect, please don't for me off with ATM calibration, what number can I call to speak to a human about this as I need to report it to the company that issues my Pre-Paid debit card.


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    #2
    shroomdoom
    Registered Users Posts: 32 ✭shroomdoom


    shroomdoom wrote: »
    Hey,

    I used a BOI ATM with my UK Pre-Paid card, I originally took out €120 which was fine and then took out another €20...it debited my account but didn't dispense the €20!

    What can I do?

    With utmost respect, please don't for me off with ATM calibration, what number can I call to speak to a human about this as I need to report it to the company that issues my Pre-Paid debit card.

    Resolved; the machine had run out of €20 notes.


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    #3
    shroomdoom
    Registered Users Posts: 32 ✭shroomdoom


    :)


  • Options
    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Shroomdoom, 

    I've just replied to your previous thread and I'm delighted to hear that this has since been resolved. 

    Thanks again for letting us know and have a lovely weekend. 

    Elaine 


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