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ATM debited funds but didn't dispense cash

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  • 12-11-2016 12:01am
    #1
    shroomdoom
    Registered Users Posts: 32 ✭


    Hey,

    I used a BOI ATM with my UK Pre-Paid card, I originally took out €120 which was fine and then took out another €20...it debited my account but didn't dispense the €20!

    What can I do?

    With utmost respect, please don't for me off with ATM calibration, what number can I call to speak to a human about this as I need to report it to the company that issues my Pre-Paid debit card.


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    #2
    RossieMan
    Registered Users Posts: 6,766 ✭✭✭RossieMan


    You report it to your previous paid card provider. The bank can't help you here.


  • Options
    #3
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    shroomdoom wrote: »
    Hey,

    I used a BOI ATM with my UK Pre-Paid card, I originally took out €120 which was fine and then took out another €20...it debited my account but didn't dispense the €20!

    What can I do?

    With utmost respect, please don't for me off with ATM calibration, what number can I call to speak to a human about this as I need to report it to the company that issues my Pre-Paid debit card.
    Good Morning shroomdoom, 

    Thank you for getting in contact with us here. 

    In this type of situation, you will need to contact your card provider. If the funds do not automatically return to your account by the following working day, your provider will be able to raise an ATM retrieval request on your behalf. I'm afraid RossieMan is correct in saying that our customer service team would be unable to assist you directly with this query. 

    Thanks, 
    Elaine


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