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Issue still ongoing after 6 weeks

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  • 15-11-2016 2:47pm
    #1
    The Specialist
    Closed Accounts Posts: 1,539 ✭✭✭


    Hi,

    I have been waiting 6 weeks for an upgrade issue to be resolved on emobile. The issue was caused by the store missing a step, and I have spent about 3 hours in there and the same on the phone trying to get it sorted.

    At this stage, I would like to know how to get my money back for the handset and cancel this contract that emobile are clearly unable to provide.

    Thanks.


Comments

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    #2
    The Specialist
    Closed Accounts Posts: 1,539 ✭✭✭The Specialist


    No reply to this?


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    The Specialist wrote: »
    Hi,

    I have been waiting 6 weeks for an upgrade issue to be resolved on emobile. The issue was caused by the store missing a step, and I have spent about 3 hours in there and the same on the phone trying to get it sorted.

    At this stage, I would like to know how to get my money back for the handset and cancel this contract that emobile are clearly unable to provide.

    Thanks.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]The Specialist,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear of this and the delays you have experienced.[/font]
    [font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I would recommend calling back into the store to resolve this issue, unfortunately I cannot arrange a refund or cancellation from here.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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